Hand and Stone

Not a fan of this therapist. He is a nice person but I wasn’t a fan of the technique, plus he had rough hands that I could feel on my skin. He had some different approaches to things that I’m not sure I liked: draped a towel across the back of my head, then again across my eyes when I flipped over.

A full body massage should include the thighs, yet the thighs weren't done but I specially mentioned a full body relaxing massage

Bed sheets too thin need to be replaced more often. Need more massage therapist with availablity in 24 hours for emergency treatments at Bloor & Royal York location

I was expecting a full body massage but my arms were not massaged. Towards the end, I had the impression that the therapist was waiting for the time to be up (held my neck for 4-5 min without doing much).

I prefer to book a massage at a place with a hot tub or swimming pool.

The staff responsiveness to email is not satisfactory - this is an ongoing issue and is extremely frustrating. Sometimes days later. Staff sitting at desk never appear so busy they couldn’t respond to an email in a timely manner (I.e 15 min). Additionally there should be online booking option vs having to call to find availability. Trying to coordinate schedules and not seeing options is friustartkng.

Very helpful staff and great massage to help with my lower back pain. Would book again for sure.

Aesthetician was too chatty and did not ask if I had any any specific needs.

The premises is a factor, conversation can he heard at times, price for 50mins massage is higher than I would think, considering I work downtown and get the same time for less. Overall good service but nothing that would stand out as Excellent.

The bed sheets in the room were much too thin. It does not allow you to be discreet if you need to flip over.