Hand and Stone

really like this place every time feel like warm welcome

I would suggest there to be incentives for referrals. Your front desk team members were unaware of how the points system and referrals worked. One was unsure about the membership, which ultimately makes me feel not confident to sign up for a membership.

I was highly satisfied with my experience becauase the staff was very nice and accomodating. My therapist listened to my request and followed through. I was felt amazing after my massage and for the remainder of the day.

no information about the products being used on my face

I am a member and have taken lot of massages at your place, some masseuse are really good, some are ok. That is why overall feedback is satisfied and not highly satisfied.

My face was red for about 24 hours following my appointment. Louise was fantastic, and if I do go back to this location (out of my area) I will request her specifically.

The therapist asked how the pressure was during the beginning of the session (pressure was fine) but further into the session gradually seemed to be increasing the pressure in some areas to the point it hurt. By the time I was going to say something she had moved away from that area and the pressure wasn't so hard anymore. Didnt have an issues like this with my previous therapist. Not a big deal

Hand & Stone provided the service I expected. That is enough to keep me coming back. Although the session started late, I did not feel rushed and the treatment was perfect.

I was hoping to have specific areas of my body worked on, but had my whole body worked on instead. This meant not very much time could be spent on the problem areas.

It was not a highly satisfied experience not because of one thing in particular. The experience was overall good but I felt that there was room for improvement.