Hand and Stone

My massage therapist was Thomas Le. I have had many massages in my life, however, that massage was the best one ever!

Atsuko clearly knows what she's doing. It was my first time getting shiatsu/pressure point massage. I would definitely ask for her again and recommend her services to others. The receptionist was also great, although I can't recall her name.

Thank you xi!wonderful service

This was my first visit to Hand and Stone Etobicoke on their re-opening post COVID-19. The procedures and processes they had in place to ensure safety as well as comfort were excellent (at least for me as a client - I'm sure a little harder for the therapist!). I felt totally safe and the treatment was outstanding as usual. The availability of appointments currently is limited as they are starting slowly and carefully - but the resulting treatment was definitely worth the wait.

This location feels welcoming and down to earth. I like that the owner and RMT take the time to ensure my visits are excellent and that the reception staff is always friendly and helpful.

It's always had high standards of cleanliness, great quality massages, and membership price. Good customer service overall and professionalism.

The massage therapist is highly skilled & very professional. All the staff are friendly. The facility is clean & well maintained.

Patricia is always excellent. She remembers details and issues from visit to visit - for example, that I had vertigo a few months ago. So she really keeps a good watch over her clients. And I am always greeted in the reception room with cheerfulness and a feeling of welcome. The massage is so relaxing and she understands I want quiet, not chit chat.

Given the current COVID environment I felt the spa did an excellent job of helping me to understand the required protocols and still have a relaxing massage. Chloe is an excellent therapist who always ensures that she understands any physical issues I am having and she even provided exercises that I could do to help stretch out a tight muscle.

The therapist i see is the main attraction for me. As well Vivian is so pleasant and professional to deal with ..i always enjoy interacting with her.