Hand and Stone

I was clear during the intake time that I wanted focus on my back, neck and shoulders, however the therapist did not work on my legs or arms at all... I had said full body with focus on back and he spent the entire time on my back with very repetitive motions... he wasn’t sure what to do for the 50 minutes, it seemed.

My only complaint is that my therapist never asked me how much pressure is wanted him to use. I should have been more specific so it is not entirely his fault.

Had trouble booking appt that fit my needs. I feel that the rates charged are somewhat high. I am satisfied with actual service provided, yet each massage is a lot different than the previous one. Tatianna did a nice job.

Receptionist at Rolling Stone very helpful in correcting a membership issue. First time with this particular massage therapist. Would recommend that he ask what pressure client prefer. He did address problem areas satisfactorily. Good experience overall

Many issues with the website and app have made making appointments difficult. My membership did not register online and had to be updated over the course of multiple weeks.

I was not informed that the facial suggested for me would cost additional money. It was my first time here so I would have liked to know before proceeding.

With every massage therapist I have used in the past at Hand and Stone, they ask me first what I want to focus on. I was a bit surprised when she just said to get undressed and showed me where to put my jewelry. I also did not know what a Swedish Massage entailed. I did tell her during the massage what was the most sore and she did then focus on that.

Most of the massage was focused on the back. Feet and neck were ignored for the most part. Little time was spent on those two areas. Along with legs.

Felt the masseuse concentrated on one side more than other (right). No cups new water tank. Would have liked to hear the spa music in room, too low.

Both of the massage therapists were very friendly. I was not highly satisfied because there was no head massage which I have previously received, no towel given to wipe the oil off my face at the end, and I felt that one arm would be massaged heavily and the other would get 30 seconds. Both my boyfriend and I agreed that each side of us did not get an even massage. My boyfriend also asked for hard pressure and the massage therapist was unable to provide that for him.