Hand and Stone

The first thing I told her was my two areas of concern - left hip, lower back, neck shoulders. I even wrote it on the sheet. She spent 53 minutes on my neck and back then asked me to flip...so, I asked her how much time was left and she said 27 minutes...so, I asked to save a few minutes to address my hip (siatic nerve issues) and lower back...so she did only maybe two minutes on the front of each leg and arm...no scalp or chest because I had to choose between that and the hip...which was a bummer...There was no need to waste 53 minutes on my neck and shoulders...time management was not good...but the massage was good.

I wish there was a massage package special not just member services. I can't afford to get a massage every month, but I would like to buy an option for massage packages.

I wish the massage was closer to 60 minutes instead of 50. Since a previous poor experience I am only willing to see one therapist which makes scheduling difficult.

I love coming to Hand and Stone, the massages are great and everyone is friendly and knowledgeable. However, the massages are never a full hour, it usually ends at the 50 minute mark.

Becca did a great job

(1) I used to get a call and email when I had a massage available with my package. A few months ago, the calls and emails stopped. I'd really appreciate it if they would start the reminders again. (2) I understand the rewards system reset at the beginning of November, and I can no longer add a service like a hand or foot treatment using points. Dropping this option is a bad idea on H&S' part. I am far less likely to get extra services now.

I asked the therapist to focus on my arms and legs and she spent most of the time on my back. She told me she always did the arms last and not to worry but she did not leave enough time for the arms and legs. She uses rushed strokes. Not careful to sense knots.

Overall I enjoy visiting Hand and stone and I'm very happy with the services. This suggestions is small but it's the little things that tend to make an impact. How about some lemon or cucumber water after services? The styrofoam cups really bother me. Why not try a simple clear plastic cup? One last thing, a warm neck roll would be a nice during facials or massages.

I had a less than positive experience the time before this massage. Had asked for a return call but not received. Was heard at this visit. Just cautious.

Massage therapist a bit chatty during massage