Hand and Stone

They try to sell you product that you don’t use

Everything was wonderful except the receptionist was not friendly and welcoming, there seemed to be chaos at the front like no one knew exactly what was going on.

The membership site view I have access to from home does not synch with what the receptionist sees. There were 3 credit cards on her view. I had gone on the site and deleted them and entered the current one to be used. The appointment view from home also does not synch with what the office sees. As an IT engineer this makes me very frustrated. The only reason I have not cancelled is my massage therapist is an expert and provides results.

I have a gift card and still have to show it each time (they told me it would be added to my account). This appointment was originally canceled due to a call out but I did not find out until after waiting for 20 minutes, my phone number was documented incorrectly so I never got a phone call. I did not feel like they cared that much that my time was wasted. For this experience, my masseuse was nice but there was too much talking to try to relax fully.

My therapist was on time and professional. She worked in all the areas I asked. I definitely left feeling relaxed which was my goal.

I did not see a big difference on my skin the day after my facial. The receptionist could not explain what each add on service targeted. Example- which lighting treated acne, tone, etc.

Experience was fine and skin felt nice, no change in appearance.

Therapist was late calling me back and then took an extended time supposedly waiting for me to change. She did make up the time at the end tho. There was no music and I could hear several people talking in the hallway. The massage was relaxing.

Checkout staff always seems confused

I specified in the intake form what level of pressure I wanted and what areas needed focus. It was clear that form was not reviewed prior to the massage as the therapist asked the same questions. She then asked what I wanted to focus on and she indicated what she was going to do. I replied I was not interested in that approach (stretching while massaging) and she did her way regardless and used far more pressure than requested, even after being told.