Hand and Stone

Before the session we discussed my desire to relax which we agreed meant no chatting during the treatment. It started out well, but about halfway through she started to want to chat. I find talking distracts me from enjoying the massage experience and I was disappointed that the entire session was not chat free.

I booked a couples hot stone massage for my wedding anniversary over the phone. When we got to our rooms, we were told the hot stone was not booked for us. Therefore, my husband was unable to receive that service. I was given a discount on the price which was satisfactory but I really wanted him to experience the hot stone. Also, when I booked over the phone I was not told we would be placed in two different rooms due to covid. That would have been nice to know ahead of time.

Don’t like having to wear a mask.

Understandable that you cannot provide the same level of service during this time

I called numerous times to make appt and only get answering machine. You cannot make an appointment on line because it does work

I’ve not been fully charged at check out, so they say. I have received numerous calls an hour or two after check out to say, “I’m sorry we didn’t charge you for this or that.. would you like us to charge the card we have on file?” After the 3rd time, it’s starting to be ridiculous. Especially when I specifically went to the counter and asked “did you charge me for the Himalayan Salt Stone, I added it during my massage with my therapist.” The answer was, “yes everything is good to go.” I still received a call during my lunch telling me that I wasn’t charged for the add on and they need to charge me now. In my opinion, if something was missed.. like a $15 add on for hot stone.. it should be left alone. It’s their responsibility to have it all together at the front desk and they never do. It’s always a call saying I owe more money of some sort because they forgot to charge me. I am a monthly Subscription member, so it’s not like I don’t pay on purpose. The front desk here could really hurt the therapists clientele. On a good note; Every therapist I have had, ESPECIALLY Rose and Colby, have been WONDERFUL and I have no complaints. Manassas VA.

The receptionist was great about getting me the appointment that day. I was called a half an hour before the appointment and told that one of my therapist had called out sick but that I could still do the massage so since I was already on my way there I just went ahead with that. When I got there they rescheduled the facial appointment for the next day. I asked if maybe we should do it another time since she was sick but they said no she just had food poisoning and that she should be fine tomorrow because it’s Valentine’s Day. I got a call the next day saying that she had the flu so they had to cancel. I was able to call the Chantilly location and they were able to fit me in for an appointment that same day. I completely understand that sickness happens and I had just booked the day before but I would have been a little upset if I had this Valentine’s Day appointment for a long time. This has happened to me before this occasion. It would be great if there was a backup or at least more notice so we can book at another location.

The manager was on the phone with a potential client and was very loud . It was a small area so there was really no other seat to move to.

Saw a therapist I don’t usually see. Overall she was lovely and I’ve never felt more relaxed. But I have a ton of tension in my neck and shoulders and I don’t think she worked out the knots (She did exactly what I asked for though). While I was there it felt great but once I got home I was feeling more sore than when I went in. I don’t think she really did anything wrong, just maybe not the right massage for me. Booked my next appointment with my usual therapist.

I feel like they were very pushy about the membership. Have ALL things prepared for your client.