Hand and Stone

I recently switched therapist because my usual person doesn't work there anymore. I've had others before as well, but this time it felt off, not what I'm used to. I wasn't asked if the pressure was fine, I didn't get a towel at the end to wipe off the lotion so it was really awkward putting on my clothes. I mean she seemed nice and the massage was OK, but up to the standard quality I had previously.

The receptionist was loud and rushed. It did not feel relaxing

NOthing too specific to name -Leaving the reception area was crowded - many people talking - it just was different than my experience .

I really liked my previous therapist Deb. She is no longer working there and this was my first session with Melissa. She was good but Deb was excellent.

I was not highly satisfied for the following reasons: I wish that the waiting area was a little cleaner and quieter, however I am not sure if this is something you can control as people talk while waiting. I experienced another location that, if I remember correctly, had a separate room to wait in that was quiet and relaxing. During the massage I felt as if my bones were moving. I really am not sure if this is normal, healthy, or good. I wasn’t sure if I should say something or if the massage therapist knew and thought it was healthy! This wasn’t a horrible thing just something I was unsure about.

Overall the massage help but can not relieve pain permanently

Natasha was very welcoming. Being this was my first time having a facial, Natasha went over my areas of concern and walked me through the process. She was not pushy when recommending products to me. I did buy a sample pack of the skin care she recommend. I will be back to see Natasha again.

Staff on phone not very friendly , Given an appointment but could not accommodate me had to reschedule

My Facial appointment was great (aside from starting late)... but my massage appointment was very disappointing. The therapist says very nice but it was a terrible massage.

My experience went well. Check in my therapist listens and did what was asked. I felt relaxed and satisfied I have just had better massages in the past. It was good and I would return.