Hand and Stone

There are irregularities with bookkeeping.

the communication betweenthe person who took my appointmentnand the person who checked me out was not good. the person who checked me out was not left a note about the package I wanted to use and what I wanted to do with what was left of the money on my package. It was resolved but not the best resolution, but one I could live with.

Just ok to me every thing is working

When I tried to book a next appointment, I had to repeat what time I prefer a lot. I told her I want to have a massage and facial in the morning but she kept saying 1 pm. She later said there was no esthetician available in the morning but if that is the case, she should have said that not saying 1 pm. It was very frustrating that i had to repeat the same thing over and over again.

Its unfortunate that there’s only one esthetician in hand and stone that I like. Also it would be nice if the message therapist were better at understanding the difference from mild and hard, which is why I never receive messages there.

I was not informed that I would need to wear a mask during my facial. Half my face was covered by the mask and was not worked on. But Kristina was great.

The services could improve

I was highly satisfied

My appointment was booked as a birthday gift from a fellow member. When I arrived they told me I had no credit and I had to pay for the full apps. My gratuity was also taken care of but I was still asked to leave gratuity even though it was already paid for. The front desk told me there was no gratuity was left. After some research the reception as to realized my appointment was covered so I only had to pay for my upgrades and the additional gratuity

Was satisfied.