Hand and Stone

I very much DISLIKE the time it takes for the receptionist to check you out once your massage is over. It's the worst part of my experience!

I feel that the room was small and too cramped. The cost is a factor, location is at least a 20 minute drive which is ridiculous, and sometimes I don’t have the time to go and use my points.

The therapist was more into being a chiropractor than a message therapist, she talked 20 mins and rubbed me and not massage me for 15 minutes . Sorry I’ve been here plenty of time this Therapist was inexperienced

The past few times I visited I have had the same services but this time there was no discount or using more than one package.....The products to purchase were very low and I was told that was due to the manager was out on bereavement....there's no assistant??? The front desk person did not seem engaged. Didn't explain the cost/invoice. My services were great and relaxing.

I wish you were better stock with your products out in the front.

Therapist could have talk more.

Table was cold, massage too firm on back and ankle, hot stones were on the cold side

My experience was great, however I wish there was more variety in the pricing on the products. After spending 200+ on a facial, I think it’s kind of crazy that this company expects people to purchase $60+ products afterwards. I think there should be 90 minute options for facials as well. My session was great but I wish I had more time during it. I wish all the products were available and there were more sample sizes. I also had the diamond glow facial and it was amazing but I think the diamond glow machine should’ve been used a little longer on my face.

For a working individual who's office is not close to the store, getting a suitable appointment time is difficult (typically looking at 6+ weeks out). Additionally, appointments regularly start late (10-15 min past the appointment) which is a waste of my time and the stores.

I am 76 years of age and retired military. I have always been in excellent physical shape, which takes considerable time and work. I have had massage many times in many places, some including overseas. One of the things that most annoys me about H&S is that I cannot get the length of time in therapy that other therapists have said I need to get the most benefit from the treatment.