Midas

This review is based on my November 26th, 2014 visit to Midas, in Petaluma California. This particular Midas has been my go to place to get my oil changed and tires rotated. I always get the coupons in the mail so it's a convenient way to save on regular maintenance for my car. The coupons advertise, "$19.99 Conventional oil change with tire rotation OR $10 OFF regularly priced 'High Mileage or Full Synthetic' oil." Please also note that this coupon only works for up to five quarts, my vehicle is a 1998 Acura 3.5RL, which only needs 4.5 quarts. My car is over 15 years old with over 185,000 miles. I don't expect it to last must longer so I prefer not to get the expensive oil for its oil changes. It has worked perfectly fine for 185,000 miles, all on conventional oil. I scheduled an appointment on the Midas website, two days in advance, for an oil change and tire rotation. This appointment was immediately confirmed by a Midas representative. I brought my car in at 8am, handed the man at the counter my keys and wheel lock and sat down. The man, for about ten minutes went to my car wrote down some notes and returned behind the counter to type up my invoice for the maintenance to be performed. At first glance, I noticed on the invoice that the total charges would be over $50. I pulled out the coupon from my pocket and the man immediately said, "That won't work here." I asked him, "Why not? I only want conventional oil." He said, "This price is quoted for conventional oil." I then pointed out on the invoice where it CLEARLY STATES, "HIGH MILEAGE OIL." He then began to stutter and made some BULL excuse about how the place is under new ownership and that they don't carry conventional oil anymore. I then said, "Is what you're telling me, is you guys don't carry conventional oil? At a place that changes oil?" He then made ANOTHER BULL excuse saying, "Well we don't carry 5W-30 conventional oil." Which conveniently is the oil my car requires. At this point I was sick