BEST WESTERN PLUS Ontario Airport

The hotel itself is very clean and offers a nice comfortable atmosphere however the customer service is not it's best by any means. During my last visit I had another customer walk into my room the clerk had double booked my room. Needless to say I was very unsatisfied. I asked to speak to a manager and they were rude and did their best to cover up what happened by saying no manager would be in all weekend?!?! Worst customer service ever.

The first person I encountered charged my card without telling me what for, lead me to believe it was for the incidentals. When I realized I was charged for the room after I had booked it online, I asked for help to get this resolved and after speaking with 4 different people I was told "there's nothing we can do." It wasn't until I spoke with customer service on the phone and had to argue to speak to a manager that I actually got my issue resolved. It's sad it had to go that far, if only people knew how to take ownership of a problem and do the work to help make it right for the customer rather than giving the customer the run around