InterContinental Hotel

Funny days!!!!

Gold out couch wasn't made and it took til midnight to get sheets and a blanket for it! Not great!

I'm from Georgia and have had to travel to Cleveland two weekends in a row to handle the affairs of a deceased family member. I purchased an express deal via Priceline just to find a safe place to sleep before having to check out at 3:00 AM to catch a 6:00AM flight. After spending a very long day trying to plan a funeral, as well as, a myriad of other tasks, My daughter and I were exhausted - both physically and mentally. I felt reassured when I learned that the express deal that I had purchased was an Intercontinental Hotel. Because I am an IHG member and familiar with that Intercontinental in Atlanta, I knew we would rest well ascend get out in time for our flight. I couldn't have been "wronger". Our room was on the 7th floor. According to one of the employees, this is a very noisy side of the hotel and they get complaints all the time. Apparently, the coolers on the roof make this horrible grinding noise with a constant low-high sound that permeated throughout the room. It was amplified when I laid my head on the pillow. I just got your laid in the bed and tried to ignore the noise but couldn't. I dialed "0" and shared the issue with the operator. She an engineer to the room to see if he could identify where the noise was coming from. The front desk agreed to move us to another room. At this point, it was late. The gentleman came back to the room with the alternate room key Ann's asked if I'd like to check the room first before moving my things. I checked the room and found that it was worse than the room where we already were. I shared my dissatisfaction with Priceline and the hotel manager. Priceline really tried to assist with this issue, but hotel management did not. I was only offered the option if moving to the Ambassador Suite and free breakfast. If I were on vacation, that probably would have been okay, but the only goal of this stay was to get some sleep in a safe place. Unfortunately, this goal was not achieved. My daughter and checked out at 3AM and