Pandora Jewelry

I wasn’t greeted in a professional, want my business manner. There was very little to choose from on hand and i wasn’t willing to order online.

They could only take cash due to the system being down. They always have low merchandise at this store. Customer service is bad.

Customer service was horrible. Some sales associates were friendly but our sales associate was not. No knowledge of items. Not helpful. Kept walking away. Very little interaction without any kindness. Staff should be friendlier even when the store is busy. Could barely even look at items and sales associate seemed bothered to even be there.

As I entered the store several customers were attempting to shop. However, several employees did not attend to their patrons. The manager on duty had to tell one of her employees to assist the me. The employee who assisted me did not seem to be engaged along with seeming to have an attitude. However, by the end of the sale. She did recover from the poor service that I recieved originally.

I was shown a gift set with a specific price on display. I decided to buy it and was told the price stated was incorrect and that I need to pay a $20 difference. Store manager Mary at first refused to let me get it for the price shown. I got her boss’s number and immediately called it three times receiving a voicemail. Mary finally decided to let me get it at the price shown.

There were 5 employees working and only 2 people in the store getting assistance and I still waited 25 minutes. The employees were not knowledgeable about the products and were very unfriendly. Had to exchange a ring my boyfriend got me for Christmas because it was missing a stone and they had were acting like it was my fault. I am now waiting for them to get my ring in stock which who knows how long that will take.

I was looking to exchange an item I had recieved as a gift. The first associate was helpful however when I found the item I wanted to exchange for, the second associate seemed to not know how to do her job. She was going to have me pay outright for the items instead of completing the return and when she was having difficulty completing the transaction, instead of asking the other associate for help, she just told me she didn’t know how to complete the transaction.

Merchandise broke again, had to buy another

There were only 2 associates working in the store. I was greeted and told someone would be with me shortly. I had to wait quite awhile. Someone finally helped me. The other associate was tied up with another customer the entire time I was there. 2 other customers came in and they had to wait a really long time to be helped. While I appreciate the attention I received I eventually tried to hurry along my purchase because I felt bad for the other two people who had to wait. Staff was not sufficient to handle the amount of customers while you were having a sale.

This survey should not reflect on the sales associate Eryn. My answers pertain 100% to the store manager on duty at the time. Eryn was a new employee and had never processed a return/exchange before. The manager belittled Eryn in front of me on a continuous basis. I have daughters Eryn's age and if a manager ever talked to my girls in front customers the way this manager did, I would be irate. I hope Eryn looks for a new job. She did an outstanding job with very little, to no help from her manager. This manager is a disgrace to Pandora. I will never return to this store if she is the manager.