Hand and Stone

I was satisfied but not highly due to the recent increase in prices of the membership and the value of the rewards which is limited

This was overall a really excellent experience. The add-ons the technician presented felt nice on my skin and I’m sure we’re good for me. However, it’s always anxiety inducing for me when they begin to upsell you during your appointment. When you’re already laying down in a vulnerable position and not used to facials, it’s stressful to have to consider add-ons that ultimately cost another $70. I would request add-ons be expressed before the facial begins.

Price of membership, cost of upgraded services, availability for evening appointments

My massage therapist, Michael, was fine, but there are some therapists that are better than others. My last appoint was perfectly fine for a therapist I don't frequent, though he went a bit hard in some areas that was on me for not speaking up. However, I was pleasantly surprised by my appointment before this last one with Erika. She elevated the experience and truly made it relaxing and her use of the hot towels made it feel like a true spa experience. I would very likely go to her again, though my main choice remains Noel as he is knowledgable and incredible friendly while doing an incredible job getting my problem areas to relax and feel good.

I feel like the value is diminishing as prices for all services keep increasing yet my appointment time is frequently cut short because of other appointments.

I was in the room right by the reception area and the ladies were speaking very loudly, I could hear their conversation clearly during my massage.

Overall, the service was good, but I was a bit frustrated that they tried to sell me additional products and treatments. When I entered the room, I specifically mentioned which area I wanted them to focus on. However, after the treatment, I noticed that there was still a lot left to clean in that same area. When I mentioned this to Alex, she told me that she didn't have time because I had opted for a deeper treatment. If I had known that it would take away time from the area I wanted, I wouldn't have paid extra.

I do not enjoy the expectation to upgrade on every visit.

The noise was distracting

Highly satisfied is a top notch rating for me. hand and Stone is a good business but not a top notch spa