Hand and Stone

I got an appointment at 2 pm. Couldnt find the entrance because Address was writing just 1400 hudson street but entrance was from 15 th street.While I was looking for the entrance I went to there 10 minutes late. I filled up the form etc. and Massage started at 2:25 pm and Massager finish up the massage at 2:55 pm. So I got just 30 min massage which is not enough. Im getting massage for relaxing and dont want to argue with anyone. I just explained to receptionist girl “ 30 min massage is normal?” She told me you are late but I will explain my manager. I will take a chance again to go there for my next massage. Hopefully I will get full massage time

I enjoyed my massage as he was extremely good with his pressure and helped me relax. I did not like the music that was playing during my massage however and that ws distracting.

I know this is a business, but I would rather my facial include more instead of always requiring add-ons. The cost of a facial without the membership is $109, and that should include more than it does. Also, your membership discount shouldn’t mean that you always need to add on to your facial to get closer to that $109. Also, I have difficulty finding 530 appts, and almost always have to try to leave work early to make it to an appt time, which is difficult.

I had a great experience ... until I went to pay and leave. I was aggressively pressured into joining the membership program and felt like I couldn't pay and leave until I did. When I got home I had time to process everything and decided I did not want to keep the membership. When I called to cancel, I was told a manager was the only one who could cancel my membership and they were out of the country, but someone would call me. No one has called me and now I feel like I'm trapped in a monthly membership I do not want or need. I'm happy to pay for the first month, but want to desperately cancel after that. PLEASE HELP.

My massage therapist is super popular that it is hard to book an appointment with her in a short time period lol. Guess it is a good thing tho.

Overall great experience.

My therapist is so gifted. Never before have experienced a therapist actually push the knots out of my back. Typically they just rub your back you don’t really feel knots going away it’s like a relaxation session not a message. But Joe is awesome!

The shelf installed at head height above your chair is a safety hazard. Needs to be removed. And receptionist did not acknowledge it after she heard the huge crack of my head against it and me scream. Not even a "are you OK?" The massage therapist uses way too much oil. I was coated in it. Not only does it get on your clothes after (even after trying to wipe it off), you slide over the knots too easily with too much oil.

Felt like couldn’t explain the difference btwn type of facials. Felt like she left a lot of product on my skin

I called to ask if the $69.95 new person price was available for a deep tissue massage. The person on the phone said yes. Then I had the massage and they charged $89.95 and said - oh deep tissue is +$20. Why didn’t they say that when I called?