Hand and Stone

There's always scope to improve.

I wish I had been notified I would be required to wear a mask during my appointment prior to arriving.

It ran about 10 minutes late as we started behind time a bit. I was also hoping to see products priced better.

Reception area isn’t very relaxing, keep having to remind about free appt from not canceling during covid

Prior to this appointment, my appointment was cancelled twice

Prior to my appointment I was emailed a confirmation with links to complete the required forms online. While filling out the covid form, it stated very clearly that masks were optional for fully vaccinated people. Because of this I did not bring one with me as I have been fully vaccinated since April. When I walked in I was immediately told I needed one. When I explained why I didn’t bring one with me I was handed a box of masks and told to put one on. I then went onto the hand and stone website for the specific location where I was and it also stated that masks are optional if you are fully vaccinated. When I told the woman behind the desk this I was told to enjoy my massage.

Appointments always start late and end early or exactly on time. I book 60 mins to get 60 mins. Everyone is always annoyed when I ask how much longer when it’s already 5 mins past my appointment time.

Masks were required to wear during service even though I filled out a form that said you did not have to wear one if vaccinated. Hard to relax when you can’t breathe.

I came in for a microdermabrasion facial. The lady did not do the microdermabrasion but rather did a brightening treatment and nuface. I was constantly being upsold the whole time. The product pushes were totally an inauthentic sales tactic. She recommended i come back in 2 weeks for a microdermabrasion. I will not be coming back

Great therapst