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By Michael | 1/4/2022
Customer service was great, the lady advised us in the right mattress and also gave us time to discuss between ourselves so it wasn’t a pressurised sale
By C.I. | 1/4/2022
The store assistant was highly knowledgeable, friendly, approachable and made me feel at ease; I was not rushed and it made me comfortable. The colleague was Cheryl
By Paul - Elk-mill branch | 1/3/2022
Great experience by the member of staff serving us very knowledgeable great experience even had a bottle of water.
By Gill B | 1/3/2022
Met and greeted promptly and guided to the matttress selector device which gave out a list of eight or nine suitable mattresses for my specific needs. I then tried all the selected mattresses,eliminating choices as I went, until I decided on one. Price was not a consideration until I found one on my shortlist was on offer at a considerable discount. Choice made, I went through the ordering procedure very smoothly.
By Lucy | 1/3/2022
The customer service was excellent. We didn’t feel pressured to buy
By Carter | 1/2/2022
Found a bed of quality which we loved . Used the diagnostic to determine the right mattress , very impressed all round and staff very helpful also
By TiaW | 1/2/2022
All staff were attentive and happy to help they gave great advice when we thought we had chosen a bed one member of staff suggested that the type chosen was less for every night sleeping and more for a guest bedroom and recommended a better option which actually turned out to be £10 cheaper. Refreshments in the form of water was offered which was nice and all staff were happy to let us look and offer advice when they felt necessary.
By Dave T | 1/1/2022
The moment we entered the store it felt relaxed, we where not immediately " accosted " even though it was clear staff had no other customers to attend to on the ground floor level ! My wife and I had time to understand our time to look around the store, before I then asked for assistance. Which was immediate and felt fully inclusive, given our lack of understanding as to our genuine needs for the right mattress.
By Carley W | 12/31/2021
Excellent customer service given and great knowledge on helping us decide the best choice.
By Bev M | 12/31/2021
Gave us space to look around but was helpful when required
