By anonymous | 11/2/2020
Fast and efficient service
By Albert D | 12/4/2023
Have used NTB to service all of my vehicles and recommend them to everyone I know have always received great service and no BS
By anonymous | 10/25/2020
The team has been great, very helpful and knowledgeable
By TWoody | 10/5/2023
Andy and the other associates were professional and friendly. I received excellent service.
By anonymous | 10/3/2020
My service was fine but I wish that when Merchants (NTB) reports the information to CarFax they would include the mileage on the vehicle. This happens everytime, even though I have mentioned it the service desk personnel. The mileage is on my printed ticket - why does it not show up on CarFax?
By Leslie H. | 9/23/2023
TPMS light came on while we were on the road, one tire kept malfunctioning after pullibg over and checking twice. We called this location and they were very friendly and said they would check it out for us. Shane greeted us when we pulled up and kept us updated throughout the entire service, we ended up replacing the tire for peace of mind and Shane replaced the valves for us as well. The rest of the staff was very friendly and hospitable as well. We appreciate it very much and glad we came here!! Thank you guys.
By anonymous | 9/16/2020
Oil change and tire rotation was done efficiently. Had very little wait time. Wish the mileage would come through on the service record when NTB reports it however.
By Lucy S | 7/17/2023
Jack is my "go-to" mechanic for all services needed for my vehicle
By anonymous | 8/23/2020
Very helpful and knowledgeable
By Steve | 7/13/2023
Accomplished on time with the product they promised at the price stated.
By anonymous | 4/25/2020
Great service, solid pricing, great staff.
By Bev T. | 7/6/2023
Associates were kind and considerate. After having an appointment, they took my car in right away for the oil change and rotation of tires. Very pleased with the service. Andrew Price, at the Staunton shop was very personable. He even asked how my husband was doing with his dialysis treatments. I had to let him know that he passed away in March of this year. He offered his condolences. I was very touched that he remembered my family.
By anonymous | 4/8/2020
I love that they check over everything and let me know of anything that needs to be done!! Theyre a great group, that provides great service
By Marco | 7/6/2023
Quick and easy! Recommend service identified without being pushy. That’s nice.
By anonymous | 4/21/2018
Good and I like the fact that they have a female at the counter cause the guys could be a little stressed out sometimes
By Amanda E | 7/6/2023
The manager Matt was great. Friendly, professional, and knowledgeable
By Tom | 12/29/2017
Always satisfied.
By Rose M | 7/5/2023
With no appointment and they were very busy but they still fit me in when I explained that I needed to get home to west vurginia. They were very kind and courteous.they were also very prompt and waiting room and bathroom were very clean
By Tom | 12/29/2017
Always satisfied.
By JM S | 7/1/2023
It was an unexpected visit but they were able to resolve my battery issue quickly.