NTB-National Tire & Battery

788 ratings
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Location

13609 Ih-35 North, Building #7,
Austin, TX 78753

anonymous

By anonymous | 2/14/2021

Staff was was very helpful and speedy considering that I was a walk in. Staff that worked on the alignment explained everything in detail.

JHB

By JHB | 1/10/2024

We've been coming here for years, and the staff always do a good job. Today, it took a bit longer than I'd hoped, but I was a walk-in (flat tire) and there were jobs ahead of me. April - as usual - greeted us like old friends and gave us several options for tire replacement once it was deemed unrepairable. Nathan also helped, answering additional questions and keeping me informed while I waited on site. Jack replaced the tire. Once it was our turn, he was quite speedy. (And the spare and tools were returned to the trunk cavity as it had come straight from the factory. Nice!) While I was waiting, Nathan cautioned me on a safety issue (the lug nuts hadn't been properly tightened on the spare), and then he and Jack also educated me on a couple things. I didn't quite understand what the extra set of lug nuts in the tire compartment was (apparently spares from when Dealer must have added a locking nut). And there was a tool with the jack, we were unfamiliar with (tow hook). So I got my car fixed as well as some owner education and great customer service. Thanks!

anonymous

By anonymous | 1/27/2021

This team is Awesome!!! April and her team keeps you well informed and doesnt try to sell you on stuff you done need.

Morgan Kile

By Morgan Kile | 8/18/2023

April was amazing as always. She is this store’s and company’s most important asset. She is always so warm and welcoming from the moment you walk in. She always goes above and beyond for her customers, she is always so opening to anyone who walks through the door no matter what. She always makes me feel like family every time I come in, which is why I will follow to her to any location she is at and will not let anyone but her take care of my services.

anonymous

By anonymous | 1/27/2021

April took really good care of me. The service was quick and simple.

Audrey

By Audrey | 8/4/2023

April is so helpful and friendly. We will always come here for all of our car needs.

anonymous

By anonymous | 1/15/2021

April and Morgan at NTB were professional and very polite! I have been going to NTB for years and with service like this, I will continue to!

jbroz ATX

By jbroz ATX | 8/3/2023

It was a simple and enjoyable visit. The manager, April really knows everything about cars. She is friendly and helpful. I will keep going back.

anonymous

By anonymous | 12/29/2020

Good service and good price

Ga

By Ga | 8/1/2023

In and out and great service

anonymous

By anonymous | 10/25/2020

Great customer service. Inexpensive and efficient

Anonymous

By Anonymous | 8/1/2023

Very knowledgeable staff.

anonymous

By anonymous | 9/17/2020

Fast and great service! Thank you

Bill S.

By Bill S. | 7/31/2023

I came in needing patch for a tire because there was a screw in it. I came in at 7:30pm and they were able to fix the tire. I really appreciate the extra effort by everyone to get me back on the road. Thank you so much.

anonymous

By anonymous | 9/13/2020

Great! Check TPMS ( tire pressure) light on.

T D

By T D | 7/31/2023

April was extremely courteous and helpful. She and the techs were able to get me in and out with a new battery very quickly even though it was late in the afternoon.

anonymous

By anonymous | 7/29/2020

April is awesome! She is knowledgeable and her customer service is through the roof! I have brought my car in several times: oil change, brake replacement, full AC replacement. I trust this group to always give A+ treatment to my car.

Mel.B

By Mel.B | 7/31/2023

Everything was great!

anonymous

By anonymous | 5/30/2020

Thank you for the outstanding service!

LisaG

By LisaG | 7/29/2023

April and Jackson were so friendly and so helpful!! Our battery was dying and they were able to help us right away and get us in and out quickly. It was a great experience!