NTB-National Tire & Battery

good

Rafael was wonderful and friendly and the technician that serviced my car was great!

good

Kind and good service easy to communicate and easy scheduling! Waiting time is vary but you can get a coffee at next door while waiting.

Very professional service

Associates were very friendly and helpful

Friendly, customer oriented services, clear upfront pricing, no pressure for additional services, flexible, easy schedule, good, honest advise, very accommodating service hours

had appointment arrived early taken right away job completed quickly. coupon was used pricing was explained

Kenneth Bates, the Customer attendant is very good guy. He paid attention to my questions and explanation about what I had to ask and explained everything well. Thank you.

I give a shout out to the hard working gentlemen in the Allston NTB branch. They have great customer service, both mechanics and the receptionist guys, very friendly and funny. There is one gentlemen who always lets me know that I can feel free to enjoy a beverage of my liking, (I always go for the got chocolate :-p ), and sit back and enjoy a TV show while the job is being done. They always give me clear and honest answer when I ask about procedures I have no clue about, (being a newbie car owner). They always offer me prices and options that are in the best interest as a consumer according to my car needs. I truly do enjoy every visit to this NTB branch. I have been to another branch at another city but by far, this branch has the best customer service. My favorite place to buy my tires and by far get my oil change done, even if it is around $10-$15 more than other places I have been to. At least I have the peace of mind that I don't have to worry about the quality of work that was done to my car. Thanks you guys! :D

Took my car right in without an appointment even though all technicians were busy. Associate took extra time to show me how to check tire pressure on my own.

There were only one person ( brand new young manager) working in the morning until 11 am July 1 , 2019 , extra helps are started coming in to work after 11 ... There were 5 people waiting in the waiting rooms before 11 am...one of the helps was smoking cigarette when he left up my cars at the same time in there working place (garage)… quite dangerous smoking in the garage while lifting up my car..the other helps was on cell phone and play around with it for about 5 minutes......waiting room is just too cold....no switch you can adjust.... TV was on... and very loud....I can't read my news paper