Hand and Stone

I was very satisfied with my visit

I booked the appointment for my fiance to celebrate Valentine’s Day. I ordered a pro bright facial. My fiance didn’t know what kind of facial she was getting because this was a gift and a surprise. The facial she got was a basic one instead. I was charged for the basic one but that wasn’t what I ordered. I expected the person doing the facial to know what kind of facial was book. I also don’t like that the whole time you’re there they try to sell you more products. The point of coming to get a facial and massage is to relax, not work with a salesperson. I get they’re just doing their job but I feel like that should be talked about at the front desk and not during the appointment. Other than that the actual service was good.

I booked two back to back time slots with the same massage therapist to use my points. I didn’t see a way to book for longer than an hour, so I was creative and did it this way. We chatted about it at the counter when I came in. And settled on 1.5 hours so the therapist didn’t have to go 2 straight hours, which was fine w me. It would be wonderful to be able to book for longer on line. It would also be much appreciated if there was on or two rooms for couple massages! The therapists I have had have been pretty good. It seems booked out for the most part. If you can get more therapists in, I think that would be advantageous. Thank you!

Hello I am really satisfied with hand and stone but this my third visit so I did not try everything to give my opinion on them I just did facial with Amanda and she is great I love her she is so professional

As mentioned, the timing of the visit was akimbo - a late start and a late finish. My therapist was very attentive and knowledgeable, however, I found her overly chatty and disorganized. I believe I was upsold - and this being a visit based on a gift card, I ended up paying more than allotted for the service. Regarding the lobby - the receptionist audibly verbalized her job dissatisfaction and boredom. The lobby was not dirty, but the lights fluctuated in brightness.

Adjusting to change in staffing resource. I had become very comfortable with the previously assigned massage therapist.

Appointment time was late. No one informed me, I kept seeing other clients come in and went back

Face felt very soft but did not see much visible difference following treatment.

i. was. satisfied.

My therapist started 15 minutes late so I didn’t get the full massage time. The therapist was quite chatty about how good she was, and timely. She was not timely and i didn't appreciate the conversation.