Hand and Stone

Very good experience. Great results with facial.

My original experience with hand and stone was the Troy location. I really liked that location but I live across the street and I can do a massage on my lunch break.

I just would have liked a lot more pressure which I have experienced with other therapists and at other locations

I hate the high pressure hard sell tactics to try to get you to sign up for the membership. If I don’t sign up now, I’ll have to pay $100 for the ability to later? Yeah… I’m just going to go somewhere else next time. You should be happy people sign up when they do and toss in a freebie item, not threaten them with paying for the same thing later that they could get without an extra fee now.

It’s a nice place but not a luxury spa. I’m satisfied with the value. But I am getting a little frustrated with the turnover.

I tried a new treatment. It was something different but I prefer my usual treatment.

Would love for you to keep your therapists on staff - was sad to see Karon leave.

They used 10 minutes of my massage to get dressed. Then, I paid an additional 15 to do the scalp massage and that was done in the 50 minutes of my massage. I felt ripped ofjf.

The cost of the Himalayan Stone massage was more expensive than I thought it would be and didn’t seem worth the price

Everything is great and wonderful, but I think it can probably be made better - perhaps noise dampening in the rooms. I took some time to find typical pay rates for staff at Hand&Stone, I personally also believe that staff should be compensated even more by corporate - I'm more than happy to pay for services - but I also think that their worth should also not be majorly dependent on tips and how hard they convince customers to buy products.