Big O Tires

546 ratings
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Location

720 E Baseline Rd,
Phoenix, AZ 85042

anonymous

By anonymous | 8/28/2015

no complaints no pressure sales very helpful

L m

By L m | 2/17/2022

Awesome customer service and maintenance great

anonymous

By anonymous | 8/4/2015

Quick and efficient service.

CherielleK

By CherielleK | 1/21/2022

The associate was extremely friendly and helpful. He explained what was discovered and was needed to be done on the car. The facility was very clean. All associates were friendly as they came through the waiting area.

anonymous

By anonymous | 10/5/2014

Helpful and thorough...Raymond is the best!

porkfree

By porkfree | 11/20/2021

great manager terrence explained all options

anonymous

By anonymous | 2/6/2021

Good service. Ciurteous, friendly, and fast.

Bernadette

By Bernadette | 11/8/2021

I love going to this location the guys are very friendly and communicative. Like family. The Manager Terrance is great very professional, friendly, makes sure your always taken care of. Would want to go to anyone else. Fantastic service very satisfied with this team.

anonymous

By anonymous | 11/22/2020

Went in for a Coolant flush. Took an hour and a half, a bit longer then I expected

GF

By GF | 11/6/2021

Efficient check-in/Check-out. Quick service thought the store was very busy.

anonymous

By anonymous | 11/9/2020

Great people....long wait

Zelma S.

By Zelma S. | 10/29/2021

Terrence showed great communication skills with my vehicle. He even told me about the things that I need to get done with my vehicle. He showed the great up most respect. As I saw him with his employees he treat them as if they were family and when it came to the customers he did the same as well. Terrence was easy going and fun to talk to.

anonymous

By anonymous | 8/25/2020

nice people there job done right

Michael robert Hubbs

By Michael robert Hubbs | 10/24/2021

the sales guys ralph and terrance was extremely helpful and recommened tires for my bmw 530 i

Magdalena

By Magdalena | 11/23/2019

This time I only waited 1/2 hour for oil change

Willie T.

By Willie T. | 10/15/2021

I am extremely satisfied with this Big O location. Terrance the supervisor is a big reason why I continue to come back to this location it's 35 minutes away from my home I make this trip no matter what because he has his team treat me like I'm family we all pretty much refer to each other on a first name basis & I always leave with a smile on face . Please continue to make sure that this location is recognized for its customer service and speed of service the staff in my opinion is top notch it's a direct reflection of the guy who runs the show . To be honest some of the other location I've visited could learn a few things from them all .

Frances

By Frances | 9/17/2019

Service was good. Terrance was polite and professional. I will be back if I need service in the future.

BB

By BB | 9/11/2021

Yesterday was my very first visit for oil change. The job was completed within an hour, but I noticed a leak after arriving home, and went back immediately to get it fixed. Both the tech and his boss looked at it immediately upon my arrival, communicated every details about what they are doing, and they completed the job again within 10-15 minutes. Human errors are possible, but their willingness to quickly resolve problems is commendable.

anonymous

By anonymous | 9/6/2019

I moved to Arizona three years ago and big o tire is the only place that has ever worked on both my cars. I think they are a bit expensive but sometimes it's worth cause you get what you pay for. The only problem I've ever had with them is that they wanted to charge me $1500 to install a compressor for my air conditioner and I found out the part brand new only cost $150 so why would they charge me so much? I'm not going to pay that price it's extremely to high!!

Erica

By Erica | 8/29/2021

The staff was so helpful. My car was making popping noises and I had my toddler in the car. They checked it out and told me what it could be right away. They got myself and my daughter home safely while they looked at it for me. They went over and beyond. Thanks guys