Big O Tires

Came into the shop a couple of weeks ago for an oil change. Arrived at 7:00am when the shop opened and left at 9:20am. Too long to complete an oil change. The service was great the complimentary donuts and coffee was great.

Terrence has provided high quality service over the years. I feel as though he knows me and he’s earned my trust & confidence.

Good honest service.Thanks you guys for the service you provide

Friendly and prompt service. Timeline given for the completion of the work was almost spot on. Terrance and Bo provided in depth details and great service for me and my mother

Been a Big O customer for more than a few years and always find myself going back. This time a minor issue arose after picking my car up: by the time I drove the 40mi home I found the right rear tire almost flat. This was one of 2 I had replaced so it was a bit alarming to find a brand new tire in this condition. It's also a major safety concern at freeway speeds. I didn't check the tires prior to leaving the shop in Phx and maybe I should have, but... The shop in Queen Creek fixed it up on the spot and gave me every assurance that it would be taken care of if there were continual problems. This doesn't change my opinion and I will continue to use Big O for future needs.

Very friendly courteous and knowledgeable staff

Excellent customer service. Was a busy Sunday morning but worth the wait!

Trevor, travis and the manager really took care of my needs this time.around. listened, understood and advised about how long. They even gave me a ride a home. True pros in the front.

I was there on a friday and the wait was not bad at all.

Great service not too long to wait very friendly would go back for service thank you

Everything was great. The only complaint was the long wait.

Everyone is very friendly and respectful

I would return for further service

Great customer service. The guys we're friendly and took care of my problem

No comment

I had the privilege of working with Terrance when I came into the shop. I was greeted so kindly and professionally. It was the fastest I’ve ever had a repair made and they helped make it happen even when I was on a time crunch. Excellent service!

I was looking for a fairly quick oil change and tire rotation. The tech asked me to come in at 11 a.m. and to allow an hour. I waited in the store. The car was not moved for 40 minutes, but when I asked how it was going, someone got the car and finished the job. I was out the door by 12:20 p.m., so it was kinda a long wait for something that would have been done in 20 minutes at Jiffy Lube. However, I feel like the guys at Big O are more professional and I've been to many different locations with the same experience. Staff was friendly, and the price was right.

Terrance was very helpful, professional, and kind.

N_A

I called to see if I could drop off my van for an oil change really late in the evening around 4:30 and the manager happily said yes and call me when it was ready right at closing time ! The manager was very friendly and informative and I was very happy with the service.