Big O Tires

546 ratings
SurveyMini App

Want to write your own reviews?

Download our SurveyMini App.

For Apple For Android

Location

720 E Baseline Rd,
Phoenix, AZ 85042

anonymous

By anonymous | 9/6/2019

Oil changes purchase of tires.mechanical work balance.

Luxury Car Guy

By Luxury Car Guy | 4/27/2021

Trevor, travis and the manager really took care of my needs this time.around. listened, understood and advised about how long. They even gave me a ride a home. True pros in the front.

anonymous

By anonymous | 9/6/2019

Oil change took a while, checked in at 9am checked out at 11:45am.

Alber

By Alber | 4/18/2021

Great service not too long to wait very friendly would go back for service thank you

Jose

By Jose | 9/6/2019

Took very, very long for just an oil change (4 + hours??!!)

Mariana

By Mariana | 4/17/2021

Everyone is very friendly and respectful

Nathan

By Nathan | 9/6/2019

Terrance was a great help, although it took about 2 hours longer than expected the service was good. Terrance even stepped in to help out with the changing of my tires to help speed up the process

Lisa W

By Lisa W | 3/27/2021

Great customer service. The guys we're friendly and took care of my problem

anonymous

By anonymous | 9/6/2019

I've often gone to Big O for service and tires at several different locations and I've never been sorry. This time, I was a little concerned when I saw staff smoking inside the garage area around flammable oil materials (safety and fire liability?), but they got the job done more quickly than I expected. Customer service was perfect.

Nicole C

By Nicole C | 3/22/2021

I had the privilege of working with Terrance when I came into the shop. I was greeted so kindly and professionally. It was the fastest I’ve ever had a repair made and they helped make it happen even when I was on a time crunch. Excellent service!

anonymous

By anonymous | 9/6/2019

The only reason there isn't a score of five stars is because of the wait time. Otherwise, the service was professional and courteous.

AL

By AL | 3/7/2021

Terrance was very helpful, professional, and kind.

James

By James | 9/6/2019

Mandatory comment*

Fernando

By Fernando | 2/26/2021

I called to see if I could drop off my van for an oil change really late in the evening around 4:30 and the manager happily said yes and call me when it was ready right at closing time ! The manager was very friendly and informative and I was very happy with the service.

anonymous

By anonymous | 9/6/2019

I will continue to return, but would recommend their more attention to detail (i.e. handprints on steering, door panels, etc.)... overall service very, very good.

Lil LA

By Lil LA | 2/18/2021

this location is the only one I trust to work on my father’s mustang. Eric is a bomb a$@ mechanic Terrance is a great manager and Boe is cool too. They don’t try to sell you on anything but keep it 💯 and the prices don’t make me pass out

anonymous

By anonymous | 9/9/2018

I made an appointment. It was a long while getting my car seen to.

Melanie

By Melanie | 2/16/2021

Both Bo and Terrence the store manager were so pleasant. They were quick to check me in. The shuttle service was great. Allowed me to take care of my personal things while my service was being completed. Highly recommend them. Thank you so much guys!

anonymous

By anonymous | 5/22/2018

Great job. Wonderful price.

Elaine

By Elaine | 2/15/2021

Rafael was great, very nice and informative.