Big O Tires

Good service but always try to over sell

Terrance was awesome.

great customer service

Technician Kohl Bellm (per invoice) completed my oil change in record time. KUDOS to Kohl!

They were very friendly could have explained a bit more about what other services I may need !

I always get GREAT service and everyone is very professional.

I was told by two different staff members two different time frames on oil changes within an hour's time span. Was spoken to by Todd in a hurried manner over the phone, physical interaction with Mike was a "know it all"� demeanor, but Colby was very pleasant, patient, and he took the time to explain everything to me. I have been going to Big-O for years now, and unfortunately, the scheduling, interactions, etc. leave a bad taste/feeling. For example, an oil change will take 3-4 hours, and another said it will take an hour. Which is it??

I’m satisfied with the service I receive from the manager Terrence . If I don’t deal with him then there’s always a problem . Terrence is nice , friendly and knowledgeable . I only want to deal with him when I go there

I come to this location because it's convenient to where I live. The one problem I have with the service here is the wait time. I have a problem with waiting hours after being given an appointment time. I feel that if it's going to be a long wait time, the associate waiting on you should inform you of that at that time and let you decide if you want to sit and wait or come back for your vehicle when it's ready.

Excellent service. They really have great service and very knowledgeable.

They had my car most of the day to install 4 new tires. I guess they finally got them from another store, near closing time.

I accidentally hit a curb and got a flat close to closing the day before thanksgiving with very little in the bank. After putting the spare on I went to Big O and told the associate what had happened and the low financial situation. He said since I changed to spare he could bang out the rim and put the tire on it and I could put it on the car myself at home. That way I would only have to pay the cost of the tire, saving service fee and they also banged out the rim dent for free. I was in and out within 20 minutes. Something I was very thankful for this Thanksgiving eve.

Prefer not say!

Colby Beckierman was very helpful and professional. He was super knowledgeable and assisted me in going over various options. He communicated very well with me and want to make sure he gets the kudos he deserves. From them taking me home and bringing me back when the task was complete. From beginning to end it was 5 start service.

No inspection info was shared. Or suggestions. Communication is appreciated

Highly

Wait is too long , only person there I can deal with is manager Nick , other employees are not helpful or knowledgeable . I only go there still because of my warranty so I have to go get there . 3 hours every time is just too long

Got new tires.. Besides that the wait was bad. My appointment was at noon and i didnt get my vehicle back until 330pm

I first dropped off a tire on a Friday afternoon to be repaired. I was never called that day. I had to call the next day and the tire had not been fixed. A few days later I still brought another vehicle in and Spent 5 hours at the store waiting for a tire to be delivered and put on my car. I was told a staff member would take me home until the tire arrived that never happened. It was not a good overall expo Erie center considering I spent over 500.00 with the company

Very professional and timely with their service