Big O Tires

My credit Big O Tires card was not accepted a d had to pay with debit card. The glove compartment door was removed and not put back in place. I had to do it myself when I got home and noticed it.

I’m satisfied with the service I receive from the manager Terrence . If I don’t deal with him then there’s always a problem . Terrence is nice , friendly and knowledgeable . I only want to deal with him when I go there

I dropped off my vehicle for an oil change and 4 new tires and I was the first customer in the door. Several hours later, the service advisor called to inform me that my car was ready. After I arrived to pick up my car, I spoke with a service advisor and paid my bill. I got to my car to inspect my new tires only to discover that only 2 tires had been replaced. I informed personnel in the store that I still needed 2 more tires and , although I did get 2 more tires mounted, this extra wait defeated the purpose of having dropped off my vehicle first thing in the morning. The manager was unsympathetic and offered me nothing for the inconvenience.

Excellent service. They really have great service and very knowledgeable.

Today i needed my tire repaired because a nail was in my tire that i bought from them in January and still has a warranty but this Spanish guy has a nasty attitude and he says he will get to it like whenever. I will go to another one next time. Don't like his service it sucks.

I accidentally hit a curb and got a flat close to closing the day before thanksgiving with very little in the bank. After putting the spare on I went to Big O and told the associate what had happened and the low financial situation. He said since I changed to spare he could bang out the rim and put the tire on it and I could put it on the car myself at home. That way I would only have to pay the cost of the tire, saving service fee and they also banged out the rim dent for free. I was in and out within 20 minutes. Something I was very thankful for this Thanksgiving eve.

over selling really turns me off!.

Colby Beckierman was very helpful and professional. He was super knowledgeable and assisted me in going over various options. He communicated very well with me and want to make sure he gets the kudos he deserves. From them taking me home and bringing me back when the task was complete. From beginning to end it was 5 start service.

I brought my car in for an oil change. They inspected my car and realized that a service (transmission flush (?) was either not done correctly or wasn't done at all on my car back in June/July when I brought my car in for the service. The day I purchased that service I spent over $540.00 that day. They completed the service as they should have months ago, yet they couldn't explain why it didn't happen. The more I thought about it afterwards, I feel they owe some of my money back. I paid for a service I never got or was done incorrectly. This makes me question bringing my car back to Big O.

Highly

Had a 7 am appointment 4 a oil change and tire rotation was there almost 3 hours just for that should b a lot better than that

Got new tires.. Besides that the wait was bad. My appointment was at noon and i didnt get my vehicle back until 330pm

Had a 12pm appt and was told to leave the vehicle and they would call me when it was complete And I was assured it would be before 4pm. I was shuttled to work and Told they would shuttle me back to my vehicle. I never received a call and at 4pm I called and they said that my vehicle would take another half hour to complete. 4 hrs on an oil change and there was nothing at all as far as other issues. Vehicle is newer and well maintained. I had to walk back to the location.

Very professional and timely with their service

had a 9 am apptmt on a Sunday when they opened and at least 2 cars were done before me-was there almost 1 1/2 hours for an oil change-ridiculous.

because i been coming there for my services and they really take care of me when i am there and they also ask me if i am staying with my car

I brought tires from these guys., I get a nail I'm my tire bring my car in to get the tire fixed, luckily I went outside to make a call my car had been sitting outside ready, no one told me anything after sitting for 2 and a half hours. Then as I drove away my hub cap flew off the tire that was fixed and hit another car., and also after bringing my car in to them one of my sensors on my tires keeps going off needs to be replaced now.. it was good before I bought it there to get tires.. I'm so done

Super quick service for a trailer tire repair. Friendly and knowledgeable staff. Very clean facility

I went on a Tuesday to get I tire patched. They tell me I've got a staple another tire. I needed new back tires anyway so I bought the tire. Next day the tire pressure light comes back on. They did not fix the front tire. I went back on Thursday to get it fixed. Cashier was on the phone I wait, no problem. I tell him the story, he tells to pull around and he'll come meet me outside. Its hot outside, after 15 minutes I go back inside a different cashier, bald headed guy, tries to call the other cashier. I go back out wait another 5 minutes guy never shows I went back inside saw the original cashier that wasn't actually helping me and told him I was leaving and left. Not sure the cashiers name, older white haired guy.

Terrance is a excellent manager and had me in and out. Definitely like they drop you off and pick you up