Big O Tires

Waited for over 2 hours just to get a brake system check and estimate for any necessary repairs. 3 other customers arrived after I did and left before I was given any update.

Good customer service from store manager

At the time of picking up my car a "lug nut missing" was written somewhere in the paperwork, but no one ever mentioned it. The next day, when I call the store an employeed implied that I was lying. I rate that as a poor customer service.

Thorough and complete servicing. Quality customer service.

I had an appointment for an oil change and I still waited close to 2 hours for an oil change.

I've used this Big O for the last 5 years and I love their service

There was damage to my vehicle caused by the tech.. I informed the manager. He stated he would get back to me.. I also called customer service and I haven't heard back. I paid for a brake job that was never done.

Terrence was an enormous help to my mother and I as we purchased new tires. He was straight forward and didn’t attempt to sell us anything we didn’t need and made sure we stayed in our budget.

Took my vehicle in for alignment. Had to take it twice. My husband decided to have the struts replaced. Have taken the car back 3 times. Not happy at all. I have an apt with our regular mechanic. When I get the outcome I will contact your store.

wait a little bit more. but it is ok.

got synthetic oil and let you guys put an expensive air filter in there because I didn't have time to stop and do it myself and I couldn't even get my fluids checked and topped off. BIG BRIGHT YELLOW light on dash showing my wiper fuid needed topped.....but hey...its hard finding competent help these days right? Second time Ive given Big O (first for yours) a chance and probably just going to stick with the 2 strikes and your out mentality

BEST PLACE IN TOWN TO GET NEW TIRES AND SERVICE!!!

Went back 3 times within a week in a half and the original problem I went in for is still a problem but spent close to 200$ to still have the same issues

Colby helped me and offered several options to choose from, great job Colby, I will come back for future services because of how you took care of our needs.

I waited 3 hours for an oil change.

Thanks to Terence takes good care very knowledgeable I been coming here because Of him for the past 3 years he needs a managers job has great customer service

Labor costs are ridiculous. I paid more in labor costs then I did for an actual tire. So many hidden fees they don't tell you about, I recommend going to Walmart or another shop for work

They were quick and professional

Truck service was good but customer service was lousy. I thought my experience would be a good one but when I went to the counter and waited in line to be helped because I saw my vehicle was done but the guy at counter was not interested in helping me and told me to step aside while he helped the guy behind me. Boy did that tell me that he either would rather bring in new business since he already had mine or he has a problem with women.

The facility had water donuts coffee fruit and donutsThe staff was extremely friendly. I was helped by a young man named Terrence. He was very knowledgeable. I signed up for a big o card and he gave me 25 dollars off. I was amazed how quickly my car was completed. I will definitely be back . I will also tell my friends at work and church how awesome big o is.