Big O Tires

I went in for an oil change and the staff convinced me to purchase the fuel saver package which brought my total from roughly $70 to over $100. As part of the service they were supposed to rotate my tires which they clearly did not because I have a slow leak in one of the tires and my computer says that the psi levels are the same as when I drove my vehicle into the shop (including the lower psi of my back right tire). There was also trash left over inside my vehicle when they were done with it. I feel that they took more money from me than was necessary and didn't perform the services they sold me on. I am very unhappy with my experience there.

Mike took care of my vehicle. Everything went smooth. They have donuts coffee popcorn and fruit. No pressure sales they just get the job done right. Thanks Big O Tires. I will be back for other services.

My car came into the shop to be looked into after an hour, I had an appointment as well, then they did not want to honor their coupon for the rear break job for the 87.99.

The service was great and Colby addresses all of my issues.

Made an appointment which was to require 1 hour. Took them 4 hours to replace 4 tires

Colby was the gentleman that helped me and he was awesome. He was very knowledgeable and did try to sale me on anything I did not. We have been loyal customers for years and this is why we continue to come back.

first and last time i will go there again

Very professional staff and service. That is the main reason I keep coming back for all of my vehicle's services and needs.

Not sure that my tires were balanced properly as I still have a bit of a shake in the wheel. Also, mediocre customer service. I had to ask for the print out from the computer showing before and after measurements of the alignment. They were unable to provide me the before measurements.

Colby Customer service was great, he was very helpful and kind.

Lets just say I had a horrible experience. Left there with my tire sensor on which was fine when I left it and had no problem before and now I will have to take it to the dealership to have it fixed!

Very honest and

I brought my car in for a full synthetic oil change. After picking my truck up I drove it for 2 minutes than my truck oil light started blinking & starting saying for me to turn my truck off because I had zero ENGINE OIL I WENT TO YOU GUYS FOR MY OIL CHANGE HOW IS IT THAT I WAS ZERO ENGINE OIL. So I take my truck back ASAP. They put the engine oil in cool the light goes off.Now on the way home my CHECK ENGINE LIGHT CAME ON. So day number 2 i took my truck back still couldn't resolve this PROBLEM BIG O TIRE CREATED MY CHECK ENGINE LIGHT IS STILL ON I WOULD NEVER TELL ANYONE TO GO TO THIS LOCATION!!!!!!!

Guys are so professional and quick. They also gave me many options to fix the flat tire. I am so thankful to them because they continued working on the car until they finished it, even though if they have to go home after closing hours. So I strongly recommend them.

Fuck ass shit

The service I received was fast & friendly. The reps worked hard to provide me with appropriate options to fit my needs and budget.

Took them 6hrs to do oil change. They didnt even call that it was done.

I appreciate the customer service here and the transparency from Terrence about what needs to happen with my car and prices and next services that need to happen as well. And I can leave with my car confident in my decisions.

I made appointment and 3 hours after appointment time my tire still wasn't fixed. I should never had bought my tires there Baseline & 7th Street. I will never again and have told everyone about the poor customer service and in-ability to honor repairs on tires bought there. I ended up getting my car back and had tire fixed at Purcells!

My service was done excellent thank you guys for a great job done on my 2010 audi