Big O Tires

I needed to do my own tire research for what I wanted for my Pilot, after asking for assistance and getting recommended highway tires. I get it that maybe notmany ask you guys for an A/T tire for their mid size SUV. The staff only seemed to know the A/T choices for me very cursorily. Otherwise, they were good with me.

Eddie and team are excellent! Have been a customer for many years and will continue to return as long as this level of service continues.

Great service

Team Big O was informed and engaging. Value was delivered through their willingness to match prices with internet based tire sellers. Delivered car on time.

Good job!

Super stoked to brin my car herebfor oil tires suspension and lights motor work. Customer for life as long as I live in the area.

Friendly, flexible, knowledgeable

We always use Big O for our cars.....love them, had a flat on a tire not purchased there, repaired at no charge. Thank you!!!

Alignment was completed and seemed to be to specs

Better service, about a year ago (early 2018) there was a dip in service. I have been coming to this location for over 20 years.

They stripped my lug nut and now I have to go back to get t fixed.

Helped with suggestions for replacement parts for my car. Explained all steps of the repair. Will return if I need future service on my car. Thanks

I need to come back for new tires and ac But they can't give me an appointment on sat nor an estimated time

Ted was extremely customer focused. There was an issue with my battery after the service and he took extra time and effort to help me out.

I had purchased tires for my girlfriend over the phone and that went fine. however, they were supposed to contact me with the invoice once the tires were installed and the job was done but I not heard from them. I told them not to give the invoice to her but they did. She asked to have an oil change when she arrived but they didn't do it.

Made an appt. Arrived, was quickly taken care of with regard to my order. Excellent service. Car was ready when promised and the new tires are great!

I've had both good and bad experiences here. Specifically, my receipt said my alignment had been checked - when, in fact, it had not and was badly in need of adjustment. 5,000 miles later, with noticeable damage to my tires, I discovered this. :-( I still shop here but it's primarily because it's unbelievably convenient to where I live and work and because they carry Michelin. I feel like I have to be kind of vigilant about my best interests...which I wish wasn't the case.

They always seem to go above and beyond. I went in for an oil change and they delivered additional services to help me out - at no change.

I answered another survey yesterday but will repeat it here: We've been happy customers at your shop in Danville for many years across a number of cars. However, this time was pretty poor. We brought the car in Sat. AM but the tire we needed was not available. They told us it would come in Monday AM and they'd have it changed in the AM. Turns out it didn't come until Monday afternoon and the car wasn't ready until 6:30PM! When we picked it up, 1) the windows were wide open and the car interior was COMPLETELY covered in dust, and 2) the trunk was a mess and all taken apart (I know they have to get to the spare but they left it looking like a hurricane hit it). Overall very surprised at how badly the ball was dropped this time.

I left my car while I had another appointment. Car was ready for me when I returned.