Location
20742 Lake Forest Dr, Unit C-3,
Lake Forest, CA 92630
By Steve | 9/6/2019
Matt was great to work with
By Linda | 2/20/2020
Steve and the rest of the guys there are great and honest!!
By Jeff | 9/6/2019
Adam and Kendall did a great job communicating the issues and I felt like they charged a fair price for a starter and battery. Even after the work was done and before I left the store, I noticed a headlight was out and they replaced the bulb for me in just a few minutes.
By Ricardo | 2/18/2020
Was quoted and charged what I was told.
By Jeff | 9/6/2019
N/A
By Michael | 2/17/2020
They don't try to "oversell"� products or maintenance. Let you know and then you can make the decision if it's urgent or can be delayed until a later time
By Laurelun | 9/6/2019
I liked the friendliness.
By Edward | 2/11/2020
Work was done great had no problems every time come job is exelent
By Geoffrey | 9/6/2019
Glad that I was not offered a credit application or card. Good store
By Teresa | 2/10/2020
They were great, would have liked to be offered a free alignment, but didn't happen, however, they were great.
By Lillian | 9/6/2019
Kendall is a great manager.
By Todd | 2/3/2020
I was driving home from work and just happened to call to see if I could get an appointment for Saturday to get my tires replaced. They stated they had time and was done within an hour!
By Michael | 9/6/2019
Thank you!
By John | 1/28/2020
Great service
By Dan | 9/6/2019
Needed 2 new tires, was able to get 4 for a reasonable about more than 2, due to the buy 2 get 2 sale. Kendall Doyle took the time to prepare 2 complete estimates, for 2 and 4 tires, when I told him I'd get back to him by the next day there was no high pressure sales pitch, which I appreciated and it's one of the reasons I've continued to come back to this Big-O for around 16 years or so, and why I recommend it to friends and neighbors. I had the tires installed the next day, and they accommodated my request to have the 4-wheel alignment done on the following Tuesday by Shawn Bonecutter, who is a superb mechanic and has worked on all of my many vehicles over the years, and the vehicles of my wife and son. He had noted prior to me buying the tires that the probable reason the fronts wore out too quickly on the edges was due to improper toe-in done by the local Chrysler dealership, who had aligned it not once, but twice when the previous tires were bought. I received a comprehensive report on the alignment and sure enough the toe-in amounts were off, in one case by a significant amount. The car rides perfectly now and I trust I won't have the same issues. I have referred anyone having mechanical issues or needing work done to Shawn over the years and have received many thanks as a result. These consistently positive experiences are why I continue to refer anyone asking to Big-O.
By John | 1/9/2020
Keep up the great work!
By Kelli | 9/6/2019
Always a good experience here.
By Keith | 1/9/2020
Great and efficient service
By Wendy | 9/6/2019
Very nice and got my work done is less than the quoted time
By Nickolas | 1/8/2020
Very accommodating, friendly and professional service

