Big O Tires

I called the Big O Store in search of new wheels and tires, and I got all my questions answered. I spoke with Josh and learned more than just what I asked. Josh was very informative about wheel widths and tire specs. A few days later I called Josh back and had him order the tires and wheels I wanted. Josh called me when they had everything ready to go. When I got to the store I was handled like an old friend and was very pleased with my dealings and service.

The staff at the store on union in lakewood Colorado is great. The new manager justin was very friendly and helpful

Check engine light came on. Went to 3 other repair facilities before I went to this Big O shop. Had a Big O coupon in my hand as I went in. Greeted promptly & with a smile by Brian Becker. Explained the symptoms to him, presented my Big O coupon, Brian along with super technician Alan Peterson, gave the diagnosis, a FAIR price to repair with no B.S. and I left it then for them to do the work. They fixed the problem, called and I picked up the vehicle the same day (how dare they).....What a hassle free experience.....Thanks!

Friendly, helpful and same day service

Brian was great to work with and very friendly. He worked hard to make sure we got the best deal he could find. I've been coming back for years because of the quality of service here.

Even though they had to decline my scheduled appointment due to high customer numbers, they were still able to get my tires put on the next day & while having to wait for the tires to be delivered. I was beyond grateful

I was getting off road tires for my jeep and the mounted one to check the clearance, found it would not and found the best one that would. Jeep looks great and workers great.

I’ve had poor experiences with other mechanics and chains in the past, but this was the absolutely BEST customer service and the best mechanic shop experience I’ve ever had. From setting my appointment to knowing what to expect as far as timing, cost, and wait, there wasn’t a moment where I was not in the loop of what needed to be done for my car. I walked in stressed out trying to get everything taken care of in preparation for a cross country move a few days after my appointment, but from the moment I walked in the care I received, the communication, and the excellent customer experience I was given even during a clearly busy day, made this part of my prep very stress free and wonderful. As a person who has worked in customer service for over twenty years, I know awesome service and I sincerely appreciate the help and service I was given by Justin (the manager) and would absolutely keep coming to this store specifically for any car needs moving forward.

Guys did a great job with flexible timeframe fixing the suspension/steering rack/pinion on my wife's Outback. They even gave me specialist advice for some Subaru-specific work I'll probably need in the future. They're always respectful, helpful, and effectively do the work they promise. I'll keep coming back to them for tires and maintenance as long as I live in the neighborhood.

Justin was very kind, and explained what my car needed as well as timeline expectations. He made me feel confident that my car was being cared for, and I was very grateful for such excellent customer service.

I used to go to a Big O close to home, but the Lakewood location was recommended years ago by a co-worker and I'm glad I listened! The staff is always awesome, and it's nice to see Drew (the owner) there. My service (new tires and an alignment) was completed in record time, I'll be back in a few months for my winter tires!!

Satisfied that despite the rush you were able to fit me in and get my car serviced in a timely manner.

Overall I had a good experience and the customer service professional was very thorough on the work being done. Only thing I didnt receive was the sticker to let me know when to service my tires again. It's always helpful so I'll Mostly likely call to get my next mileage service due date. Thanks big o tires!

Having online options was great and the friendly customer service was the cherry on top!

I always appreciate the great customer service and friendly faces here. I feel like I can trust the employees' recommendations and never feel taken advantage of, which is so often the case at other car repair shops.

Steven was very professional, knowledgeable, and offered a great experience overall.

Sales associate didn't try to sell us the most expensive tire, he helped us pick out the right tire. Vehicle ready in one hour, 4 tire change. Excellent work.

Wes was awesome and helpful

Josh and crew took really good care of my car. I would do business here again. DJ

I had bad brakes. I was able to leave the vehicle, and the work was done in great time. Excellent work and cost.