Big O Tires

Time on hold was almost 20 minutes. I had to call back to have my call addressed

Working in a service industry can be challenging. The staff at this location are extremely friendly, punctual and knowledgeable. Brian is very easy to work with and will go above and beyond to see that his clients are satisfied!!

I had a clear choice between replacing my tires at Discount Tire, or at Big-O Tires. I inclined to Big-O because of the deal I was offered.

This Big O tire shop has been the best.I have used them for the past fifteen years with all three of my cars-two Volvos and now my Honda Crosstour.They have always treated me well and doneoutstanding service. This time, rotation and balancing took only twenty-five minutes and I was on my way.It always helps to make an appointment which I do.

Felt really confident leaving that everything was as they said it was. They didn't try to sell me on any air/cabin filters, or gas line cleaning or anything of the like. It was refreshing. They did a free tire rotation, but the cost for my oil change was over $70.

Everyone was very knowledgeable and very accommodating.

They did excellent job

Brian was very . I'm happy with my new tires

I was happy to be able to get my car in for an oil change right away and to be in and out in about an hour.

Great experience as always.

I contacted Brian two days before my son went in to get new tires for his car. Brian was extremely helpful and wanted me to be an informed buyer. He told me to find out what size tire was on my son's car and call him back. I called him back the next day and he and I walked through different pricing options for the vehicle. He was very helpful. He told me my son could come in at 1:00 p.m. to get the new tires. My son went in and got set up with Brian. That all went well. However, my son ended up having to wait four hours to get the new tires. It was my understanding that he would get in pretty much right away once he arrived at 1:00 p.m. I wish that Brian would have been up front and said that my son didn't technically have an appointment. He would just arrive at that time and wait whether or not there were people ahead of them. That was the only drawback. I would have appreciated him being up front with me and/or my son.

Andrew went out of his way to help me with my brake light after checking for a tire leak. Then he showed me the grooves in my rotors and had already written up a quote, but I felt no sales pressure (I hate sales pressure). I had the brakework done by the crew the next day.

In general all went well, no complaints

Great service and honest workers.

Not offered alignment check and bought 4 new tires. What gives?

Take care of my truck as if it was their own, every time I go in.

Efficient and friendly but "free tire rotation" isn't free if you have to wait a couple hours every time you go to get the tires rotated

I have a good experience every time I go. These guys aren't perfect but they're great. Just plane good folks.

The guys did fine

We got answers for issues we were dealing with. Definitely will be back.Have great confidence in them.