Big O Tires

I was happy to be able to get my car in for an oil change right away and to be in and out in about an hour.

I went in to get new tires and have someone diagnose a noise I had been having. They found the reason for the noise and also noticed I needed new rear shocks. I was able to get everything taken care of in one visit, and the noise is gone. I was happy to get that taken care of, as I had asked to have this noise looked in to the last two times I was in, and no one did anything about it.

I contacted Brian two days before my son went in to get new tires for his car. Brian was extremely helpful and wanted me to be an informed buyer. He told me to find out what size tire was on my son's car and call him back. I called him back the next day and he and I walked through different pricing options for the vehicle. He was very helpful. He told me my son could come in at 1:00 p.m. to get the new tires. My son went in and got set up with Brian. That all went well. However, my son ended up having to wait four hours to get the new tires. It was my understanding that he would get in pretty much right away once he arrived at 1:00 p.m. I wish that Brian would have been up front and said that my son didn't technically have an appointment. He would just arrive at that time and wait whether or not there were people ahead of them. That was the only drawback. I would have appreciated him being up front with me and/or my son.

Good job!

In general all went well, no complaints

Great bunch of guys. Always work with you and provide great service

Not offered alignment check and bought 4 new tires. What gives?

Showed up without an appointment for an oil change. There was availability so they took my car right back. The service was completed quickly and the staff was friendly and professional. Great team!

Efficient and friendly but "free tire rotation" isn't free if you have to wait a couple hours every time you go to get the tires rotated

I originally bought tires at Big-O, but have come back several times for car service - they are always knowledgeable and they make a huge effort to get the services done right and quickly.

The guys did fine

I got four big o a/t. The service was very good. They got me in and out ahead my scheduled times. The same we they aligned the wheels on my other vehicle and installed four other tires. The whole experience was very good.

I found them to be friendly courteous and extremely willing to help.

Just needed an oil change and tire rotation. Got in quickly work was done in less than an hour.

In general a good experience. Brian was accurate in his estimate of time taken for the tire swap. He even billed me a little less than quoted over the phone, so that's always welcome:) Not sure if there's anything that could be done about it, but the waiting area has a strong smell of rubber- big surprise:). Can the stored tires be plastic-walled off & have an attic fan pulling the off-gas to the outside?

Overall, I was pleased with the service I received.Customer service was good; service good. Waiting 1 1/4 hours for an oil change and tire rotation (at 7:00am) seemed a little excessive, but it is what it is.

We were surprised and saddened to find out that the previous store manager, Brian and his staff were no longer at the store. Brian always made customers feel like family and he was ALWAYS professional, prompt, and honest. However, what kept me coming back as a customer was his personable and just plain nice attitude. As a woman, being patronized is common with the automotive industry and the previous management NEVER behaved this way. With all of that said, the current assistant manager Steven was nice and respectful. However, I did not get a great feel for the new store manager, but will hope in time he can show the same patience and respect as the previous management.

I was there for an oil change and new tires. The salesman found an inexpensive tires for my car that perform well. I'm very please with the results.

I stopped in at 1 in the afternoon.They were busy, but got me right in. Said it would be 30 minutes and it was just about that.

Good Service, thanks!