By Doug | 9/6/2019
I live in Breckenridge, but don't use the Big-O in Frisco because the customer service is terrible. However, when I am in the Denver area and need tire service, I go to Big-O on Union Blvd in Lakewood due to the great customer service - it is worth the trip. I appreciate the service.
By anonymous | 9/6/2019
I have been going to Big O for probably 5+ years. They have always taken time to answer my questions. I appreciate the friendliness of all the guys. Service has been great. Makes you want to keep homing back
By Jim | 9/6/2019
I have used your fine store 6-7 times and really have been impressed. I am a fan. I had a great tire guy that retired so I was spoiled and so was my driving pleasure with excellent tires. Your team really has been a big hit. The guys behind the counter have been great. Last visit there was a new energetic younger guy that I personally like. However, I was strongly upsold and charged more than usual and my tire pressure was not checked with my spring turnover. I have separate sets of wheels for summer and winter so it is usually good. I did get rebalanced and I was happy to pay what was very reasonable. I needed to return when my tire pressure gauges revealed that my tire pressure in 1 tire was low. Ultimately it was all good but not as good as usual. I will continue to come to your shop and am happy to be your customer. Because you have been so good, I returned this survey. I otherwise would not have complained. I am a happy customer and believe the person I alluded to is a good and energetic employee. Thanks for asking my opinion.
By M. | 9/6/2019
The team at Big O Tires at Lakewood were very helpful. I will likely return to this location for any future service that my car requires.
By anonymous | 9/6/2019
This is the second set of tires I have bought for my pick-up trucks. These are work trucks that get taken off road during elk season, and get a good work-out in the back country. Last year, I tried the "Vigorous" tires made in China (Yes, I often chuckled about the tire name!) mainly for price reasons. They worked well throughout the year, and worked great off-road. I sold that truck and bought a newer used truck that needed tires and went back for more "Vigorous" tires, only to find that Chinese marketing has changed the tire name to "Linglong Crosswind A/T", but, the same tire and tread design. At about $200 per tire, I feel this is a good price for a good tire. I had been buying all of my tires at "a discount" for over 20 years, but their truck tires are now all too pricy for me.
By Karen | 9/6/2019
My wife and I have taken all three of ours cars here. Great service and fair prices. These guys are the only ones we trust with our vehicles.
By Paula | 9/6/2019
Tho my appt. made 4 days earlier wasn't on the books, my car was finished in just over 1-1/2 hrs., much better than last time. Alan packed my tires in a great way that allowed me more vision out the back window; I complimented hin for the extra effort. I TOTALLY trust this store w/my car.
By Kameron | 9/6/2019
Always a pleasant experience at this Big O location. Front desk is always helpful and puts the customer first. I have yet to have bad service and have full trust dropping off my vechicle here. From tires to repairs and everything in between, these guys are my go to.
By anonymous | 9/6/2019
My appointment got me in and out quickly -feel confident their work!
By anonymous | 9/6/2019
Able to install after blizzard, Corey was great with c om paring LT tires.
By anonymous | 9/6/2019
The atmosphere of this store is very warm and friendly. Their 7AM opening and their willingness to drive me to my office a mile a way was very considerate. I was going to be out of town the next day when my car was ready and when I got back into town they were going to be closed so they accommodated that by letting me pay over the phone and use a spare key to pick up my car up (I went back the next day to get my keys). Only comment to make is that no one called me when they had the diagnosis and, when I called them about 8 hours after I brought the car in, they had already ordered a part from the manufacturer that needed to be replaced.
By Dianna | 9/6/2019
Honest, competent and friendly. Could not ask for more.
By anonymous | 9/6/2019
I was grateful that I was able to make an appointment, however, I didn't think I would need to leave my car for 6 hours. I am not upset though, the service was great!
By Jessica | 9/6/2019
Great as always
By anonymous | 9/6/2019
Routine service was performed promptly and to our satisfaction. We were in less than a week ago.
By Jarrett | 9/6/2019
The staff are always friendly and willing to assist. We always feel our service was honest and professional when we leave, which keeps us coming back.
By Monica sanchez | 9/6/2019
I was pleased with my experience, I was informed of updates, and I am definitely Italy letting friends know.
By Angela | 9/6/2019
The guys here are always super friendly and helpful with anything I need. They always keep me updated with the work that's happening and do it usually pretty quickly!
By Corey | 9/6/2019
Bryan at the Big O in Lakewood, CO is awesome! I keep coming back thanks to him!
By Brian Boston | 9/6/2019
Offered me several options and opinions on each. I love the Scorpians