Big O Tires

Friendly people fair prices, Valve stem cap missing in one of the new tires and a loose wheel cap rattling when I got on the road.Tecks need to slow down a little and check this stuff.

Always great!

First experience bad. Final experience overall was very satisfied with the work that had been done to my vehicle, happy things worked out!!

There's a lot of options on where to buy a tire and then a lot of options on what tire to buy. After shopping around I was confident Josh and the rest of the team at Big O Lakewood were my go to. Josh spent enough time going over several tires to be sure that I was happy with my purchase! He went the extra mile to ensure I was satisfied! Great team and great new tires.

The store is old and inconvenient to get in and out of. When one of the counter guys is spitting chew into a cup while waiting on you, it is pretty disgusting. Big mix up on what tires to put on my truck. Wrong tires delivered from warehouse, long delay when told one hour, it took 2.5. A price adjustment was made and appreciated. The product itself is a great tire....I would suggest maybe a different store.

Had a blow out and brought tire in for replacement. Was in and out in 15 minutes. Great work, THANKS!

Everything was done good and as expected, just wondering though why a free alignment isnt done with purchase of new tires and wheels?

Quick in and out for an oil change and reminder that I needed new wiper blades. Done!

My engine splash shield wasn't put back on correctly. When I got home I realized it had been dragging on the ground the entire way.

The guys always do a great job and are very concerned about customer service.

All pretty good. They don't take appointments! Who has time to wait 1 1/2 hours for an oil change and tire rotation? It seems like other locations take appointments but not this one.

Excellent service.

One thing that I would have been very pleased with is it to not find dirty, greasy, marks on my door panel, etc. when I rec'd my car back. Thanks!

Drew, It is so nice to hear the store manager answer the phone professionally. Doesn't sound like a big deal. But it really is. Chris answers this way, ' good morning, big o tires, Chris speaking, how may I help you? ' Perfect, customer feels welcomed. The reason I bring this up. Today's young adults are so used to texting, they forget manners and it usually comes out this way in their greeting. (Name only) ie: Chris. Luckily it was a little slow at the store and i got a chance to visit with Alan. Service was great. Kevin

The only issue I had is that the tire pressure is quite different for each tire based on OBDII port readings. The range is from 38 psi to 41 psi. I expected the delta to be a lot less than 3 psi. I have driven the car for awhile to make sure it's not a TPMS issue, but it still shows that they are all inflated differently three days later.

I brought my new (to me) car in for an oil change & the front desk guys looked up what other maintenance I needed to have done on it. The technicians checked everything over & reported its clean status. I appreciate the friendly & thorough service. Thank you!

We made an appointment the day prior for 8:00am the next day. Was told it would take 2-3 hours. We got the car back at 4pm. They never reset the diagnostic board on my car after servicing the tires.

Great service, as usual - Thanks!!

Representative Rick rude and arrogant. When I showed up for my appointment to address my tire pressure sensor issue, Victor was unaware of expected service. They said they addressed the problem the best they could (?) because the sensor was off (?). Tire pressures were reset. Within less than 10 minutes of driving away, the sensor self activated with no low tire pressure so the problem was appears worsened by Big O. I ended up going to the dealership. I don't know what Big O did to exacerbate the problem, but they certainly did nothing to help or solve the issue. So I learned....buy and service tires at Big O but one cannot depend on any other service for accuracy or results.

THEY DID A VERY GOOD JOB ON MY OIL AND LUBE SERVICE.