Big O Tires

The alignment techs were GREAT. After "complete auto" told me I needed $900 in repairs before they could work on it, I brought my 97 4Runner here after lifting it myself (former ASE certified MASTER). I explained exactly what I wanted and they did the job perfectly even installed special wheel spacers needed for clearance at no extra charge! My SUV drives and handles perfect. My ONLY issue is that I purchased new tires BFG ALL TERRAIN K2os had them installed ($1000) drove it not even 1.2 miles and didn't prefer the aggressive tread and no tread wear warranty SO I asked for a different brand YOKOHAMA AT IIs I also researched before purchase, the salesman required a $200 restocking fee which has NEVER happened anywhere else but I was in a bind. I now drive for a living and typically purchase 2 sets of tires a year but NEVER at BIG O again after that charge I know BFG wouldn't do that! I guess its back to eBay or PEERLESS, other than that I was very satisfied!

Chris greeted me by name (must have looked up my license plate on his service records), which was very professional and welcoming. I came in for an oil change without appointment. They completed it in less than two hours. I couldn't get that kind of speedy service at other shops in the area.

I've always had a great experience with this particular Big O Tires store, however this wasn't one of them. I specifically ordered the exact same original purchase tires I had on my Jeep, choosing to pay extra to get the right white wall look. I was told I'd get a call the next day when delivered. I never heard back. More than a week later, I called to see if the tires had been delivered and the set had been apparently set aside for return. So, I came in immediately. I didn't see the tires before mounted, but once they were it was obvious they were not exactly the same as the ones I ordered (in appearance). Nothing was offered in terms of other choices or a way to remedy the situation. At that point, I needed new tires badly enough and didn't want to wait another week, so I just accepted the set and went on my way. I was really disappointed with the exchange, especially considering I drive across town and out of my way to come to this store.

These guys are awesome! Very friendly and willing to help! I had a problem arise back up with something they fixed and they told me to come in right away and they would handle it- no issues, no waiting. I really can't say there is a better shop for an oil change to a more serious engine problem within 20 miles. Dont hesitate and just go to these guys!

Got new tires on and had them check power steering because it seemed to be going out. They claimed that everything was fine with the power steering just a build up of snow that they nocked loose and should no longer be a problem. The power steering still isn't working and the entire job seemed pretty expensive. Great customer service though.

The staff at this Big O go the extra mile to help their customers. I had several issues that needed to be dealt with quickly and they made everything happen in a timely manner at a reasonable cost. I really appreciated their effort.

They were really busy but fit me in and got my alignment done fast. Only problem is the next morning I noticed my truck pulling to the right worse than it did when I took it in. Now the problem is getting back in to get it fixed before they close without having to take time off work. I work 7 days a week, 12-13 hrs a day. Not really happy about having to leave work early for this again

I always receive good service. I've been a satisfied customer for many years. I have recommend this Big O to many.

The work they did was fine, but thy are really pushy on the up selling of things I dont need.

I keep coming back because I am always treated kindly, never pressured into doing something I don't want to do, and the job is done quickly and right.

Drew - My daughter got snows. Her 'in car' tire pressure reader showed much over inflation. She brought it back to be adjusted. My new snows were 50#, 45#, ???, 26#. Brought car back. Pressures were adjusted. Week later, leaks. Turned out that two sensors were cracked. Manager did want to fix because he could not find sales record.

I spoke with Josh on the phone when I set up my appointment. When I arrived Josh also checked me in and reviewed the service to be performed (60,000 mile check up). He was very welcoming, knowledgeable and helpful with all of my questions. There were no surprises when I went to pick up my car, nice! Thanks for doing what you said you would do!

Brought wheels and tires in to be mounted and balanced, had no help removing them from my car to the shop. I had forgotten to have them switch the TPMS sensors and was told I'd have to pay extra for them to redo everything which I was happy to pay since it was my mistake. But shortly after agreeing I heard an employee yelling in the garage complaining about having to do them again which made me feel uncomfortable. But the wheels were mounted onto my Mercedes but they did not align the car like I asked. No big deal since I was taking my car into the shop next day. Also the TPMS sensors wouldn't go off after driving for a few minutes as one of your techs told me. When I took the car to my shop the next day I asked them to check it out and they informed me that your big o techs had put the low profile tires I bought at 60psi which was too high for the TPMS sensors to even read. I also asked to have the old tires removed from my old wheels and disposed of and I was told I would have to come back the next day because they didn't have time to do it before you closed. I showed up mid-day the next day to find the tires had not been removed and was rudely told to just take them anyways. Super poor experience, the odds of me ever returning are slim to none. Never would recommend.

Had a great experience at the Big O Tires. The service was fast and friendly. I know where I'm coming next time I need tires. Thanks

You know, you've got some good, hard working people there. But even they can get waylaid by just one nimrod. I came in for a simple seasonal tire change. After the job when I drove out, the tire pressure sensor light came on. I went back and Chris (assistant mgr.?) made it right. When I went out, the light was off, but when I got up to highway speed, it came on again and stayed on. A day later I called and spoke with Brian (mgr.?), and he said to just come back and they would figure it out for me. Now, I live 100 miles away in Grand Lake, and it took another special trip down. Brian and Chris made it right, and all has been fine since. If only the person who did the job in the first place had been more careful, it would have been much simpler. I'm not at all sure I'll be back to the Lakewood location.

Speedometer broke. Found a way to rebuild instead of replace. Much more economical and was taken care of. Great customer service.

Brought my car in at 7, tire went flat after a rotation, bought new lug nuts which 3 hours later were still not put on, and now have to make another trip to get them swapped out. Had to return again to get my spare tire that was missing.

I had an awesome experience at the Big O in Lakewood. They were very helpful, upfront and honest about what they were working on. Brian was great. He asked the right questions and repeated my problems with my car back to me to ensure that we were on the same page. I really feel taken care of after my experience. I have been buying tires there for years, but now I'm going to be visiting for literally any other service they offer to complete on my Cadillac because I know they will do a good job.

Came in for an oil change, I was the first customer in the morning, it took slightly over two hours to get the oil change done and rotate the tires, Stuff at the front desk was very nice and friendly, after I left two front tires were 10 psi over them rear two tires, next day both real tires were blinking as of a low pressure, I had to go to discount tire shop to adjust all tires again. It took technician a while to reset maintenance service guide to the point when I had to show a technition YouTube video how to get it done .

Chris and his team are honestly a group of SOLID guys. They have helped me out of some sticky situations here lately and I really trust their judgement. This is the only shop our family uses and as long as this team here we are going to continue to use this service shop.