Big O Tires

The alignment techs were GREAT. After "complete auto" told me I needed $900 in repairs before they could work on it, I brought my 97 4Runner here after lifting it myself (former ASE certified MASTER). I explained exactly what I wanted and they did the job perfectly even installed special wheel spacers needed for clearance at no extra charge! My SUV drives and handles perfect. My ONLY issue is that I purchased new tires BFG ALL TERRAIN K2os had them installed ($1000) drove it not even 1.2 miles and didn't prefer the aggressive tread and no tread wear warranty SO I asked for a different brand YOKOHAMA AT IIs I also researched before purchase, the salesman required a $200 restocking fee which has NEVER happened anywhere else but I was in a bind. I now drive for a living and typically purchase 2 sets of tires a year but NEVER at BIG O again after that charge I know BFG wouldn't do that! I guess its back to eBay or PEERLESS, other than that I was very satisfied!

Great service shop. Very nice and knowledgeable staff.

I've always had a great experience with this particular Big O Tires store, however this wasn't one of them. I specifically ordered the exact same original purchase tires I had on my Jeep, choosing to pay extra to get the right white wall look. I was told I'd get a call the next day when delivered. I never heard back. More than a week later, I called to see if the tires had been delivered and the set had been apparently set aside for return. So, I came in immediately. I didn't see the tires before mounted, but once they were it was obvious they were not exactly the same as the ones I ordered (in appearance). Nothing was offered in terms of other choices or a way to remedy the situation. At that point, I needed new tires badly enough and didn't want to wait another week, so I just accepted the set and went on my way. I was really disappointed with the exchange, especially considering I drive across town and out of my way to come to this store.

Stopped by to find out why one of my tires was going flat. Even though they were busy they quickly diagnosed the issue and I was on my way which I greatly appreciated.

Got new tires on and had them check power steering because it seemed to be going out. They claimed that everything was fine with the power steering just a build up of snow that they nocked loose and should no longer be a problem. The power steering still isn't working and the entire job seemed pretty expensive. Great customer service though.

It's not often I feel compelled to write a review, but sometimes a good experience is worth a story. I came into Big-O after feeling a little overwhelmed at the options of tires, the mix of reviews (both professionally and customer reviews), and pricing across websites. I was fortunate to speak with Stephen (an assistant manager I believe) who took the time to hear my concerns, answered some questions, but I was most happy with the time he took when asked for recommended tires that would suit my SUV. He took the time to list down top three recommendations, look at the pricing options he could obtain, and gave me a quote on a tire that I'd read favorably about. With the combination of his straight forward help, the price being more than competitive from my research, and a quick turn around on getting them on my tire, I was happy to proceed. The service overall was great, with my only nitpick being that they over inflated my tires (oddly mine calls for 6 less psi in the front tires, but I fixed that easily). Thanks Big-O of Lakewood (on 320 S Union Blvd)!

They were really busy but fit me in and got my alignment done fast. Only problem is the next morning I noticed my truck pulling to the right worse than it did when I took it in. Now the problem is getting back in to get it fixed before they close without having to take time off work. I work 7 days a week, 12-13 hrs a day. Not really happy about having to leave work early for this again

Timely service and ease of appointment.

The work they did was fine, but thy are really pushy on the up selling of things I dont need.

I have been going to Big O for probably 5+ years. They have always taken time to answer my questions. I appreciate the friendliness of all the guys. Service has been great. Makes you want to keep homing back

Drew - My daughter got snows. Her 'in car' tire pressure reader showed much over inflation. She brought it back to be adjusted. My new snows were 50#, 45#, ???, 26#. Brought car back. Pressures were adjusted. Week later, leaks. Turned out that two sensors were cracked. Manager did want to fix because he could not find sales record.

The team at Big O Tires at Lakewood were very helpful. I will likely return to this location for any future service that my car requires.

Service was OK. Actual cost of work performed was padded with shop supply additional cost that was not originally quoted. Because of this, I will no longer have any worked performed at this BIG "O" location!!!

My wife and I have taken all three of ours cars here. Great service and fair prices. These guys are the only ones we trust with our vehicles.

Didn't order tires: I called a week in advance to set up an appointment for my daughters car to get tires and a front end alignment.Told them what tires we wanted, discussed time and pricing of the tires.When we showed up, early thank goodness, the had NOT ordered the tires, so had to still do that.Over priced me a few dollars on each tire, and I really should have been out of there at 12:00 at the latest as they told me we also needed new shocks (really?) but I didn't get out of there till 3:00!I couldn't even sit inside as the store was filthy and the bathroom smelled.We usually use the store up in Evergreen, and their store is always clean and never had a problem with them not ordering tires on time for us.Will never use the Union Street store again.

Always a pleasant experience at this Big O location. Front desk is always helpful and puts the customer first. I have yet to have bad service and have full trust dropping off my vechicle here. From tires to repairs and everything in between, these guys are my go to.

Not much point in making an online appointment if they still make you wait 2 hours.But a mean customer who insisted she wouldn't let them do the same thing (alignment) unless they could get it done in 45 min got her way. Guess I shouldn't have been so nice about it. Then the guy comes out and tells me he can't adjust the rear alignment because ALL Hondas and Acuras have a non-adjustable camber arm so if I want that adjusted, they'll have to replace the camber arm (for only an addit'l $200). When I asked if Honda was aware of this, how could they not be alignable, and why they hadn't done a recall on it, he had no answer. You've got to be kidding. I will never go there again.

Able to install after blizzard, Corey was great with c om paring LT tires.

Brought wheels and tires in to be mounted and balanced, had no help removing them from my car to the shop. I had forgotten to have them switch the TPMS sensors and was told I'd have to pay extra for them to redo everything which I was happy to pay since it was my mistake. But shortly after agreeing I heard an employee yelling in the garage complaining about having to do them again which made me feel uncomfortable. But the wheels were mounted onto my Mercedes but they did not align the car like I asked. No big deal since I was taking my car into the shop next day. Also the TPMS sensors wouldn't go off after driving for a few minutes as one of your techs told me. When I took the car to my shop the next day I asked them to check it out and they informed me that your big o techs had put the low profile tires I bought at 60psi which was too high for the TPMS sensors to even read. I also asked to have the old tires removed from my old wheels and disposed of and I was told I would have to come back the next day because they didn't have time to do it before you closed. I showed up mid-day the next day to find the tires had not been removed and was rudely told to just take them anyways. Super poor experience, the odds of me ever returning are slim to none. Never would recommend.

Honest, competent and friendly. Could not ask for more.