Big O Tires

I originally attempted to set an appointment six days in advance, I was not Contacted by anyone After four days so I gave them a call, I was then informed that setting an appointment online was not very effective and then verbally set up a time two days later to bring the car in. New tires were installed after two hours but one of my valvestems was leaking before even leaving the lot, leak was corrected somehow but no part was replaced, two days after new tires were installed the same tire was found to have five psi in it so obviously still leaking, Took car back in that afternoon and was told that none of the valve stems were replaced which I thought should have been a normal occurrence when new tires are put on. Apparently I have some weird valve stem but if new ones had been ordered by big o when initial appointment was set I would not had to have taken off work to come and repair a old valve stem leak.As Long as tires hold air that is not a huge issue but unlike discount tire valve stems are not automatically replaced and I don't understand why. I would only go back to big O tires if I had no other option.

Chris greeted me by name (must have looked up my license plate on his service records), which was very professional and welcoming. I came in for an oil change without appointment. They completed it in less than two hours. I couldn't get that kind of speedy service at other shops in the area.

When I called to make an appointment to get my tires changed, they told me that the tires I wanted could be there the next day and I made an appointment for 9am. The tires didn't even arrive until 11am and the store was so backed up that I didn't get my car back until 6:30pm. If they had told me that I would be missing my car all day this would be a different story but they implied that it would only take a few hours at most each time I inquired at 9, 11, and 2:30 but was continuously put off further and further until my entire Saturday was wasted. The tires are fine, the people were nice, but the fact that I was able to make an appointment that they had no way of meeting and that a simple tire change took all day was a huge inconvenience.

These guys are awesome! Very friendly and willing to help! I had a problem arise back up with something they fixed and they told me to come in right away and they would handle it- no issues, no waiting. I really can't say there is a better shop for an oil change to a more serious engine problem within 20 miles. Dont hesitate and just go to these guys!

Honestly I was a little disappointed. I brought my car in for a tire repair that had a slow leak. The staff was all friendly and got me in for an appointment that day. I picked up and paid for the repair that same day. However, I think there must have been some miscommunication as it had not been repaired and had a flat again the next day. I ended up taking it to another place to have it fixed.

The staff at this Big O go the extra mile to help their customers. I had several issues that needed to be dealt with quickly and they made everything happen in a timely manner at a reasonable cost. I really appreciated their effort.

Installed 4 new tires on Saturday 10/28/2017. While highway driving on Sunday 10/29/2017 noticed shaking of the steering wheel and under driver and passenger seat. Had to take car back on Monday afternoon 10/30/2017. Waited 1 hour and 10 minutes to have them fix the out of balance tires. This was, of course, an inconvenience and a waster of approximately 2.5 hours. No discount or other offer made for my inconvenience. I have been a regular customer for over 20 years and this will be the last set of tires I will purchase from Big O

I always receive good service. I've been a satisfied customer for many years. I have recommend this Big O to many.

Brought in my son's Xterra for AC service. Was told there were no leaks and freon was added. $185. (reasonable). 1 day later - no AC. Took it back and was told they "missed" a leak in the hose. $200 more.

I keep coming back because I am always treated kindly, never pressured into doing something I don't want to do, and the job is done quickly and right.

Came in for an oil change and a tire rotation. When I asked about how long it would take, I was told my car would be pulled in immediately and it shouldn't be too long. Ended up taking about an hour. When I got home 5 minutes later, I checked my tires (one in particular is very distinct) and they had not been rotated. I called the store and asked about it and they said their tech had forgot. So basically, my truck sat in there for an hour just to get an oil change... had to go back the next morning to get the tires rotated, another 30 minute process. An hour and a half total for a simple oil change and tire rotation. Used to take us 15 minutes to rotate and balance when I worked at a busy tire shop and 20-30 minutes for oil changes when I worked at a lube shop. Not sure what the problem is here.

I spoke with Josh on the phone when I set up my appointment. When I arrived Josh also checked me in and reviewed the service to be performed (60,000 mile check up). He was very welcoming, knowledgeable and helpful with all of my questions. There were no surprises when I went to pick up my car, nice! Thanks for doing what you said you would do!

Called early to get new tires. Was,told a couple of hours Never got a call back. Finally showed up. And the alignment check had not been performed

Had a great experience at the Big O Tires. The service was fast and friendly. I know where I'm coming next time I need tires. Thanks

The owner was rude All men standing round.the sales guy tried making me buy other stuff that i wasnt there for which would be over a grand .the quote on internet was $40 dollars cheaper and included a alignment which i didnt get......last time i go there

Speedometer broke. Found a way to rebuild instead of replace. Much more economical and was taken care of. Great customer service.

I was told that my car required full synthetic oil, which is the most expensive. I later looked it up in my car's manual, and that's not true. I don't appreciate this dishonesty, and I hate that I feel that I am taken advantage of because I'm a female. Furthermore, my car was brought out front and I waited for 15-20 minutes and nobody called me up to get checked out. I eventually got up and asked if it was ready, and it was. I was not pleased with this visit, and will be unlikely to return.

I had an awesome experience at the Big O in Lakewood. They were very helpful, upfront and honest about what they were working on. Brian was great. He asked the right questions and repeated my problems with my car back to me to ensure that we were on the same page. I really feel taken care of after my experience. I have been buying tires there for years, but now I'm going to be visiting for literally any other service they offer to complete on my Cadillac because I know they will do a good job.

I arrived just after opening Saturday morning. Staff was very friendly, and got my car in right away. I drove off an hour later satisfied, until I came out of work Saturday evening to find my NEW tire FLAT AS A PANCAKE, and the lug nuts so tight I couldn't get the spare on. I had to leave my car in the parking garage, and take the train home. I finally got the spare tire on Sunday and was able to drive home. I will be back at your store this morning to get the NEW tire fixed. Good customer service is meaningless if the product and service is unreliable.

Chris and his team are honestly a group of SOLID guys. They have helped me out of some sticky situations here lately and I really trust their judgement. This is the only shop our family uses and as long as this team here we are going to continue to use this service shop.