Big O Tires

You know, you've got some good, hard working people there. But even they can get waylaid by just one nimrod. I came in for a simple seasonal tire change. After the job when I drove out, the tire pressure sensor light came on. I went back and Chris (assistant mgr.?) made it right. When I went out, the light was off, but when I got up to highway speed, it came on again and stayed on. A day later I called and spoke with Brian (mgr.?), and he said to just come back and they would figure it out for me. Now, I live 100 miles away in Grand Lake, and it took another special trip down. Brian and Chris made it right, and all has been fine since. If only the person who did the job in the first place had been more careful, it would have been much simpler. I'm not at all sure I'll be back to the Lakewood location.

Great as always

Brought my car in at 7, tire went flat after a rotation, bought new lug nuts which 3 hours later were still not put on, and now have to make another trip to get them swapped out. Had to return again to get my spare tire that was missing.

The staff are always friendly and willing to assist. We always feel our service was honest and professional when we leave, which keeps us coming back.

Came in for an oil change, I was the first customer in the morning, it took slightly over two hours to get the oil change done and rotate the tires, Stuff at the front desk was very nice and friendly, after I left two front tires were 10 psi over them rear two tires, next day both real tires were blinking as of a low pressure, I had to go to discount tire shop to adjust all tires again. It took technician a while to reset maintenance service guide to the point when I had to show a technition YouTube video how to get it done .

The guys here are always super friendly and helpful with anything I need. They always keep me updated with the work that's happening and do it usually pretty quickly!

I originally attempted to set an appointment six days in advance, I was not Contacted by anyone After four days so I gave them a call, I was then informed that setting an appointment online was not very effective and then verbally set up a time two days later to bring the car in. New tires were installed after two hours but one of my valvestems was leaking before even leaving the lot, leak was corrected somehow but no part was replaced, two days after new tires were installed the same tire was found to have five psi in it so obviously still leaking, Took car back in that afternoon and was told that none of the valve stems were replaced which I thought should have been a normal occurrence when new tires are put on. Apparently I have some weird valve stem but if new ones had been ordered by big o when initial appointment was set I would not had to have taken off work to come and repair a old valve stem leak.As Long as tires hold air that is not a huge issue but unlike discount tire valve stems are not automatically replaced and I don't understand why. I would only go back to big O tires if I had no other option.

Offered me several options and opinions on each. I love the Scorpians

When I called to make an appointment to get my tires changed, they told me that the tires I wanted could be there the next day and I made an appointment for 9am. The tires didn't even arrive until 11am and the store was so backed up that I didn't get my car back until 6:30pm. If they had told me that I would be missing my car all day this would be a different story but they implied that it would only take a few hours at most each time I inquired at 9, 11, and 2:30 but was continuously put off further and further until my entire Saturday was wasted. The tires are fine, the people were nice, but the fact that I was able to make an appointment that they had no way of meeting and that a simple tire change took all day was a huge inconvenience.

Outstanding service! My husband recently passed away and these guys were so nice and helpful. I really appreciate their kindness during this horrible time. I wish all businesses were as wonderful as this one. Thank you!

Honestly I was a little disappointed. I brought my car in for a tire repair that had a slow leak. The staff was all friendly and got me in for an appointment that day. I picked up and paid for the repair that same day. However, I think there must have been some miscommunication as it had not been repaired and had a flat again the next day. I ended up taking it to another place to have it fixed.

Divine mechanical is very appreciative of the way we are treated at this location. They get us in and take of us!

Installed 4 new tires on Saturday 10/28/2017. While highway driving on Sunday 10/29/2017 noticed shaking of the steering wheel and under driver and passenger seat. Had to take car back on Monday afternoon 10/30/2017. Waited 1 hour and 10 minutes to have them fix the out of balance tires. This was, of course, an inconvenience and a waster of approximately 2.5 hours. No discount or other offer made for my inconvenience. I have been a regular customer for over 20 years and this will be the last set of tires I will purchase from Big O

When I had a major breakdown over Labor Day weekend, I worried that it would break the bank. I also feared that coming off of a long weekend I might not see my car returned for a long time. I can't tell you what a welcome surprise it was to have my car back the same day I brought it in and learn that the work it needed was covered by warranty. These guys REALLY stand by their work. Brian and his team have once again restored my trust in good, honest mechanics. You've earned my enduring loyalty and respect. Thanks again guys!

Brought in my son's Xterra for AC service. Was told there were no leaks and freon was added. $185. (reasonable). 1 day later - no AC. Took it back and was told they "missed" a leak in the hose. $200 more.

When I came to pick up my car, there was an inch of ice covering the entire thing. Three of your employees kindly helped me scrap the ice of my car while I sat inside while it warmed up. Thank you so much!

Came in for an oil change and a tire rotation. When I asked about how long it would take, I was told my car would be pulled in immediately and it shouldn't be too long. Ended up taking about an hour. When I got home 5 minutes later, I checked my tires (one in particular is very distinct) and they had not been rotated. I called the store and asked about it and they said their tech had forgot. So basically, my truck sat in there for an hour just to get an oil change... had to go back the next morning to get the tires rotated, another 30 minute process. An hour and a half total for a simple oil change and tire rotation. Used to take us 15 minutes to rotate and balance when I worked at a busy tire shop and 20-30 minutes for oil changes when I worked at a lube shop. Not sure what the problem is here.

As usual I received excellent honest and reliable service which keeps me coming back. I have and will continue to recommend you to others.

Called early to get new tires. Was,told a couple of hours Never got a call back. Finally showed up. And the alignment check had not been performed

Needed window washer tubing front and back. All the guys stepped in to help get the job done. Very knowledgeable and professional people.