Big O Tires

I originally attempted to set an appointment six days in advance, I was not Contacted by anyone After four days so I gave them a call, I was then informed that setting an appointment online was not very effective and then verbally set up a time two days later to bring the car in. New tires were installed after two hours but one of my valvestems was leaking before even leaving the lot, leak was corrected somehow but no part was replaced, two days after new tires were installed the same tire was found to have five psi in it so obviously still leaking, Took car back in that afternoon and was told that none of the valve stems were replaced which I thought should have been a normal occurrence when new tires are put on. Apparently I have some weird valve stem but if new ones had been ordered by big o when initial appointment was set I would not had to have taken off work to come and repair a old valve stem leak.As Long as tires hold air that is not a huge issue but unlike discount tire valve stems are not automatically replaced and I don't understand why. I would only go back to big O tires if I had no other option.

Very friendly and did their best to get my tires on as quick as possible. Helped with a oil cover that fell off. Will be back

When I called to make an appointment to get my tires changed, they told me that the tires I wanted could be there the next day and I made an appointment for 9am. The tires didn't even arrive until 11am and the store was so backed up that I didn't get my car back until 6:30pm. If they had told me that I would be missing my car all day this would be a different story but they implied that it would only take a few hours at most each time I inquired at 9, 11, and 2:30 but was continuously put off further and further until my entire Saturday was wasted. The tires are fine, the people were nice, but the fact that I was able to make an appointment that they had no way of meeting and that a simple tire change took all day was a huge inconvenience.

I will shop there again

Honestly I was a little disappointed. I brought my car in for a tire repair that had a slow leak. The staff was all friendly and got me in for an appointment that day. I picked up and paid for the repair that same day. However, I think there must have been some miscommunication as it had not been repaired and had a flat again the next day. I ended up taking it to another place to have it fixed.

Unfortunately had to have a rather expensive repair done to my car. I got in same day, work was done in one day. Problem seems to be fixed. I have had other big ticket repairs at Big O and have always been satisfied. Oh"�and I get my tires there too.

Installed 4 new tires on Saturday 10/28/2017. While highway driving on Sunday 10/29/2017 noticed shaking of the steering wheel and under driver and passenger seat. Had to take car back on Monday afternoon 10/30/2017. Waited 1 hour and 10 minutes to have them fix the out of balance tires. This was, of course, an inconvenience and a waster of approximately 2.5 hours. No discount or other offer made for my inconvenience. I have been a regular customer for over 20 years and this will be the last set of tires I will purchase from Big O

We were happy with the service and the people were friendly and helpful.

Brought in my son's Xterra for AC service. Was told there were no leaks and freon was added. $185. (reasonable). 1 day later - no AC. Took it back and was told they "missed" a leak in the hose. $200 more.

Brought my car in due to a flat. They quickly got me checked in. The waiting area was clean and well maintained. Even though it was a busy morning, the tire repair was done quickly.

Came in for an oil change and a tire rotation. When I asked about how long it would take, I was told my car would be pulled in immediately and it shouldn't be too long. Ended up taking about an hour. When I got home 5 minutes later, I checked my tires (one in particular is very distinct) and they had not been rotated. I called the store and asked about it and they said their tech had forgot. So basically, my truck sat in there for an hour just to get an oil change... had to go back the next morning to get the tires rotated, another 30 minute process. An hour and a half total for a simple oil change and tire rotation. Used to take us 15 minutes to rotate and balance when I worked at a busy tire shop and 20-30 minutes for oil changes when I worked at a lube shop. Not sure what the problem is here.

Quick service when I needed it. Thank you!

Called early to get new tires. Was,told a couple of hours Never got a call back. Finally showed up. And the alignment check had not been performed

Good job y'all.. sorry I don't like writing reviews but I gave y'all fives

The owner was rude All men standing round.the sales guy tried making me buy other stuff that i wasnt there for which would be over a grand .the quote on internet was $40 dollars cheaper and included a alignment which i didnt get......last time i go there

I am transitioning from being a long time Discount Tire customer to a Big O customer and appreciated the facilitation in my transition.

I was told that my car required full synthetic oil, which is the most expensive. I later looked it up in my car's manual, and that's not true. I don't appreciate this dishonesty, and I hate that I feel that I am taken advantage of because I'm a female. Furthermore, my car was brought out front and I waited for 15-20 minutes and nobody called me up to get checked out. I eventually got up and asked if it was ready, and it was. I was not pleased with this visit, and will be unlikely to return.

I called the Big O Store in search of new wheels and tires, and I got all my questions answered. I spoke with Josh and learned more than just what I asked. Josh was very informative about wheel widths and tire specs. A few days later I called Josh back and had him order the tires and wheels I wanted. Josh called me when they had everything ready to go. When I got to the store I was handled like an old friend and was very pleased with my dealings and service.

I arrived just after opening Saturday morning. Staff was very friendly, and got my car in right away. I drove off an hour later satisfied, until I came out of work Saturday evening to find my NEW tire FLAT AS A PANCAKE, and the lug nuts so tight I couldn't get the spare on. I had to leave my car in the parking garage, and take the train home. I finally got the spare tire on Sunday and was able to drive home. I will be back at your store this morning to get the NEW tire fixed. Good customer service is meaningless if the product and service is unreliable.

Check engine light came on. Went to 3 other repair facilities before I went to this Big O shop. Had a Big O coupon in my hand as I went in. Greeted promptly & with a smile by Brian Becker. Explained the symptoms to him, presented my Big O coupon, Brian along with super technician Alan Peterson, gave the diagnosis, a FAIR price to repair with no B.S. and I left it then for them to do the work. They fixed the problem, called and I picked up the vehicle the same day (how dare they).....What a hassle free experience.....Thanks!