Big O Tires

Their tire and alignment work is fine, but they are constantly hounding me to do other work on my truck.I have a mechanic of over 20 years, who gets all of my work, and I resent this constant pestering to do more work.I probably will not buy more tires there because of this.Discount Tire is much better in this regard.

Unfortunately had to have a rather expensive repair done to my car. I got in same day, work was done in one day. Problem seems to be fixed. I have had other big ticket repairs at Big O and have always been satisfied. Oh"�and I get my tires there too.

Meh was ok thanks for what you did

We were happy with the service and the people were friendly and helpful.

Time after time I continue to come back to this particular Big O Tires because it's close to my home & they tend to send out affordable offers. I have been loyal in getting my oil changes here only for quite some time (with multiple cars) but after the last couple times (including today) this will likely be the last time I come back. I dropped my car off early morning (10 a.m) & was told it shouldn't be more than an hour. I said that was fine I just wanted to make sure I would have it by noon because I had an appointment at 1 and was told it would be ready. At noon I still hadn't heard anything so I headed over and it was parked outside the garage. I asked if it was ready and told no it would still be about an hour. I let the guy know I would need to take it because of I specifically told the other guy I had an appointment. He said "Ok, you can take it"� & proceeded to check me out. No apology. I said well I guess I will have to come back for the rest of the service. I then paid upfront for my services so I would need to return. Upon getting in my car my fluids were NOT topped off as my dash board notifies me. I called the store & asked if my oil change had been finished because they supposedly conduct a 22 point inspection & top off fluids and asked if they had finished the oil change, the guy said why? I told him that my fluids were not topped off & he said "Oh well we'll have to finish that too when you come back."� Again, no apology. I went back dropped my car off for the services I already paid for to be finished. I left & said "Ok I'll be back... again."� & the guy up front rolled his eyes. Very irritated & upset with the less than expected service.

Brought my car in due to a flat. They quickly got me checked in. The waiting area was clean and well maintained. Even though it was a busy morning, the tire repair was done quickly.

Told I needed some work done when I really didn't need it. Needed new windshield wipers and they told me I didn't. Had one of my windshield wipers break on me. Went and got windshield wipers elsewhere.

Quick service when I needed it. Thank you!

Service was ok but for your prices, I'd expect more. I also had one minor request that it seems was beyond your staff's ability. I had just bought a gallon of wiper fluid. Since I was getting a couple of tires, and alignment and oil change, I had asked if you guys could fill the wipe fluid reservoir with the fluid I had just purchased. I was told yes, that wouldn't be a problem. When I later picked up my truck, I noticed the gallon jug hadn't been used. I got home and it seems that your crew has jammed/broken my hood release because I now can't get it open so that I can refill the wiper fluid. I understand that things happen, but let the customer know. Very bad for customer relations.

Good job y'all.. sorry I don't like writing reviews but I gave y'all fives

Went for oil change and asked for tires to be inspected for possible alignment, rotation, or just air pressure issues. Left with only an oil change and nothing done to my tires. I was told the facility did not have the equipment to align my tires (which is fine) but the air pressure was not checked and tires were not rotated. I still have a tire pressure alert in my car with the same air pressure stats as I had prior to dropping my car off, so I know the tires were not looked at. Also, the oil change indicator was not reset so I still get an alert that service is overdue. Definitely not up to par with previous service I have received from the facility in the past.

I am transitioning from being a long time Discount Tire customer to a Big O customer and appreciated the facilitation in my transition.

Service was OK. Actual cost of work performed was padded with shop supply additional cost that was not originally quoted. Because of this, I will no longer have any worked performed at this BIG "O" location!!!

I called the Big O Store in search of new wheels and tires, and I got all my questions answered. I spoke with Josh and learned more than just what I asked. Josh was very informative about wheel widths and tire specs. A few days later I called Josh back and had him order the tires and wheels I wanted. Josh called me when they had everything ready to go. When I got to the store I was handled like an old friend and was very pleased with my dealings and service.

Didn't order tires: I called a week in advance to set up an appointment for my daughters car to get tires and a front end alignment.Told them what tires we wanted, discussed time and pricing of the tires.When we showed up, early thank goodness, the had NOT ordered the tires, so had to still do that.Over priced me a few dollars on each tire, and I really should have been out of there at 12:00 at the latest as they told me we also needed new shocks (really?) but I didn't get out of there till 3:00!I couldn't even sit inside as the store was filthy and the bathroom smelled.We usually use the store up in Evergreen, and their store is always clean and never had a problem with them not ordering tires on time for us.Will never use the Union Street store again.

Check engine light came on. Went to 3 other repair facilities before I went to this Big O shop. Had a Big O coupon in my hand as I went in. Greeted promptly & with a smile by Brian Becker. Explained the symptoms to him, presented my Big O coupon, Brian along with super technician Alan Peterson, gave the diagnosis, a FAIR price to repair with no B.S. and I left it then for them to do the work. They fixed the problem, called and I picked up the vehicle the same day (how dare they).....What a hassle free experience.....Thanks!

Not much point in making an online appointment if they still make you wait 2 hours.But a mean customer who insisted she wouldn't let them do the same thing (alignment) unless they could get it done in 45 min got her way. Guess I shouldn't have been so nice about it. Then the guy comes out and tells me he can't adjust the rear alignment because ALL Hondas and Acuras have a non-adjustable camber arm so if I want that adjusted, they'll have to replace the camber arm (for only an addit'l $200). When I asked if Honda was aware of this, how could they not be alignable, and why they hadn't done a recall on it, he had no answer. You've got to be kidding. I will never go there again.

Brian was great to work with and very friendly. He worked hard to make sure we got the best deal he could find. I've been coming back for years because of the quality of service here.

I took my car in to follow up on rotors and brake pads that were replaced. I was told that my rear caliper was seized and grinding on my rotor, was given a quote for over $900 to replace rear pads, rotors and one caliper (plus Brake flush). $900 is a bit excessive, felt like I was being taken advantage of. I took my car to another shop, turns out the caliper was not seized and I was not overcharged. Have been a loyal customer to Big O for some time, but will not continue to be after this last experience.

I was getting off road tires for my jeep and the mounted one to check the clearance, found it would not and found the best one that would. Jeep looks great and workers great.