Big O Tires

Came by you store last week. Talked to Stephen about possible need for a power steering pump R&R because of bad leaks. He told me in his experience it was something other than the pump but suggested I come in where they would clean the area and look for the leaks. After the cleaning last Thursday while I waited Stephen told me to drive the Jeep to see where the leaks appeared and go from there. He told me that his hunch was correct and there was no leaking from the PS pump. I drove the Jeep following Stephens suggestions, the leaks continued and brought the Jeep back early Monday(1-27-2020) and left the Jeep with Victor only telling him of the previous cleaning the week before that the Jeep had leaks. Someone called me from your shop telling me the PS pump was not only leaking badly but the reservoir had an actual crack in it. Quoted a price of $403.00 but then decided the PS fluid needed to be flushed which added another $120.00 to the total. I said no as I had another shop that bid $449.51. To get it finished I agreed to a price of $479.00 and there would be no more leaks of any kind. Came in Monday night, spoke to Stephen again and he assured me that there were no leaks of any kind, that he had actually had the mechanic Hotsy the bottom of the vehicle to make sure there were no more leaks and I took the Jeep. Put a piece of fresh cardboard under the Jeep in my garage just in case and woke up Tuesday morning with a trail of looked to be oil that left a stain the size of a salad plate. I thought this might be a little overage drove on Tuesday, changed the cardboard paper and went out Weds morning to find it had leaked again. My wife dropped me off again yesterday morning about 7:09 but the store was not oped for business. I was wandering around when your mechanic/Technician Allen came up , apologized and I discussed whole sad story with him and told him I thought it was PROBABLY an oil sender unit. He thought it was probably correct but took my keys and and said they would check it again but is was an easy fix to just screw the old sender out and screw the new one in. Stephen called later that morning with a estimate of $157.00 for the repair for a $13.00 part and a .3 flat rate charge. After talking about this to Stephen I decided just to pick up the Jeep with no repair on your end. The quality of the PS pump seems good for now but my overall experience with Stephen was not I bought the part yesterday for $13.89 tax included and paid another shop .3 this morning to install. Have not decided whether to share my response on Yelp or any where esle

Straightforward, quick, and honest mechanics. Had to have my car dropped there by a tow truck, but they diagnosed and called me within an hour. Gave me a list of things the recommended, and it was in line with things I already knew. Quickly did a lot of work, and I was back on the road. I highly recommend this shop.

Was not greeted with a good morning or anything positive? Got my vehicle back without explanation of all that was performed? The attendants weren't prepared to handle my full synthetic discount coupon & I didn't receive my free 10 point check...if I was it wasn't explained. These guys were not courteois, friendly or enthusiastic? Only one computer was operating...won't be back

As always - excellent product, price and service. Brian and the crew always are first class

I brought my daughters car in for a tire that kept going low and was told there was a bolt in the tire and it was repaired. The low tire sensor was still on so I thought that was odd. Well they never did repaired it, they lied. They had the car for 2 days , never called me . I came back to tell them and they said they can't help me. I used to purchase my tires here but I'm done

I have been taking our multiple vehicles to this store for the past 6 months. I have had the pleasure of being helped by Stephen Mejias each time and have received exceptional customer service! He goes above and beyond with his job! I will continue to return to this store as long as he works there!

My last visit to your store, will be MY LAST VISIT to your store! The poor customer service I received was impacted by: * It took 2.5 hours for an oil change. I showed up at 9:30am, 30 minutes before my 10am appointment, on 30 Sept. * Your shop REFUSED to rotate my tires, even though I had paid for such service, thru a 3yr alignment package. * I was quoted $1006 to replace all the struts of my 2012 Toyota Tundra. If my research is correct, my truck has two front struts, two rear shocks. Shocks are less than 3 yrs old, so I don't know why they need to be replaced, no explanation given. * As I left the shop, my bill and keys were unceremoniously passed across the counter. I felt no appreciation as a customer, just processed and shown the door. * No one bothered to update the sticker on my windshield, indicating the mileage for my next oil change. I bought a set of four tires for my truck, the last two times I needed tires; about $1100 each time. When I was buying tires, Victor was all smiles and hellos. This time, he barely noticed me or said hello, even though I tried to engage him. Terrible, terrible customer service! Extremely Disappointed, Manny G Segarra III 303.898.5180

Got my daughters car in for a brake job and tire rotation on a Saturday morning. They were very fast and did a fantastic job on the brakes. We were in and out in less than 2 hours. I recommend them among the best in Lakewood for tires and service!

Went in for an oil change and tire rotation. On average at most places it takes 30-45 min tops. An hour and a half later, It was finally done. Twice the timing for more cost. I know you charge for the mechanics time, and doubling the time it takes is a cheap way to get that done. Unsatisfied customer to never return. Good luck with your business.

Drew and his crew always take good care of our car needs.

Visited store 8/2/16 for tire rotation. Got a call saying alternator is going out and needs to be replaced. I was quoted $299 plus an hour labor, I declined. Visited auto parts store and got a free alternator check and there was no problem with alternator?? Not a good feeling being lied to, I bought tires at this location for over 20 years for all my vehicles and I will not return to this store because your staff can not be trusted. This never happened when Drew was working there.

Great Service

Filthy waiting area. Inadequate parking. Obnoxious front desk staff. Going back to Discount, terrible experience.

Nice people.

My vehicle never left any drips in my garage. I got my tires balanced there and was told my steering rack was bad. After I got home there was power steering fluid basically pouring out. Coincidence? Maybe, maybe not.

I have used this Big O store a few times over the years and the service is always excellent. Very friendly staff! Would definitely recommend this location.

Manager is rude and condescending. Buyer beware of this store. Does not give you the actual price prior to doing the repair, not totally their fault I should of pressed the issue. I was told it would be one hour so I went on a 3 mile walk came back and got to wait another hour for my car to be done. I have used this store before and each time I tell myself I will never go back however this time i only went back because Gerber had them put 2 tires on previously and I wanted to be sure the treads matched. Should of tried a different Big O store. But I do make sure to tell everyone I speak to never use them. I will continue to spread the news on how horrible this store is.

I had a tire blow-out. The tire was under warranty. Big-O replaced the tire. Great service, quick, and done right.

terrible experience....waiting another few hours at the Federal location to fix the job that was done at the Alameda and Union location. I will not be coming back in the future and will inform others to stay away as well.

Big thanks to Corey, Bryan, Josh, and Alan for taking care of me. I have been going there for about 15 years. They always do a good job for me.