Big O Tires

Bought 4 studded snow tires and belatedldy as told that there is small print in the ad that winter tires are not covered in the buy 3 tires and get the fourth one free. The service person was not very congenial about my confusion and said "we need to make money too" in a sarcastic manner which makes me wiser to not trust your company that I have dealt with for years. In the future, I will be wiser when I call for quotes over the phone and specifically ask for the fine print limitations upfront.. The service person asked me point blank, what are you confused about? agaim om a a sarcastic manner. I then admitted that it has to be my fault but I didn't appreciate his overt attitude quote of "what's the problem." Consequently, I will be a better shopper in the future and definitely not so determined in dealing with your company. To me, I didn't appreciate the service manager telling me it is the advertising department's problem of being purposely deceptive in their advertising while he told me it was my problem. Sometimes the company can win the battle of legalize, but winning the war depends on I was treated with respect by the service person. And your company lost the war in my mind and heart because I will not trust Big O Tires again and will look elsewhere FIRST!

I have been taking our multiple vehicles to this store for the past 6 months. I have had the pleasure of being helped by Stephen Mejias each time and have received exceptional customer service! He goes above and beyond with his job! I will continue to return to this store as long as he works there!

Made online appointment. Told me it wouldn't take more than a few hours I left for 2 hours they were supposed to call me they never did, I came 5 hours later, they were done,car was parked outside, but no alignment , they forgot to do it..they offered to do the alignments right there while I waited but I think that they should have got it done within the 5 hours time they had .I was mad just wanted to get out of there. after getting home found out one of the Chrome Center caps that go over the wheel was missing , awful customer service , I would NOT ever go back to that store again. I should have went to Discount Tires, better customer service, better everything...

Got my daughters car in for a brake job and tire rotation on a Saturday morning. They were very fast and did a fantastic job on the brakes. We were in and out in less than 2 hours. I recommend them among the best in Lakewood for tires and service!

I would have left a good review, however, telling someone that has driven 2 hours to your location that it would only take 2 hours from the time of drop off to put tires and check alignment on my car and then it taking almost 7 hours to complete is ridiculous. It put out the parties that picked me up, thinking it was only going to take a few hours and then having to put off all of their day because we didn't know when we would get the call to come pick up my car. I feel this is very unprofessional.

Drew and his crew always take good care of our car needs.

Oil dripping from car 2 days after service. Service advisor tried to up sell a set of $700 rear struts he said was leaking. Will not return.

Great Service

it is unbelievable what I was charged for an oil change, over $100. I asked for an alignment and did not get one. When I saw the total amount I thought it included the alignment. But when I looked at it closer, it was only an oil change that was charged at an exorbitant price. In addition, my mileage was input incorrectly by 200,000 miles which now shows up as inconsistent mileage on CarFax. We called to fix it and the person stated they would re-enter the information and have it corrected. Didn't happen. Beyond disappointed.

Nice people.

Asked the sales person if they had to tooling to take of a set of wheel locks. " Sure no problem", made an appointment a week later and waited for 2 &1/2 hours. While bringing my car back they ran over there curb scuffed the wheel. They told me they couldn't the wheel locks off. I checked my wheels around the lug nuts and found more damage. Will never take a care to this store.

I have used this Big O store a few times over the years and the service is always excellent. Very friendly staff! Would definitely recommend this location.

Visited store 8/2/16 for tire rotation. Got a call saying alternator is going out and needs to be replaced. I was quoted $299 plus an hour labor, I declined. Visited auto parts store and got a free alternator check and there was no problem with alternator?? Not a good feeling being lied to, I bought tires at this location for over 20 years for all my vehicles and I will not return to this store because your staff can not be trusted. This never happened when Drew was working there.

I had a tire blow-out. The tire was under warranty. Big-O replaced the tire. Great service, quick, and done right.

Filthy waiting area. Inadequate parking. Obnoxious front desk staff. Going back to Discount, terrible experience.

Big thanks to Corey, Bryan, Josh, and Alan for taking care of me. I have been going there for about 15 years. They always do a good job for me.

My vehicle never left any drips in my garage. I got my tires balanced there and was told my steering rack was bad. After I got home there was power steering fluid basically pouring out. Coincidence? Maybe, maybe not.

The rep who helped me recommended the exact tire I had looked at online, rather than trying to upsell me. The work was completed in 1/25th of the time I expected, I couldn't believe how fast they were. Awesome store.

Manager is rude and condescending. Buyer beware of this store. Does not give you the actual price prior to doing the repair, not totally their fault I should of pressed the issue. I was told it would be one hour so I went on a 3 mile walk came back and got to wait another hour for my car to be done. I have used this store before and each time I tell myself I will never go back however this time i only went back because Gerber had them put 2 tires on previously and I wanted to be sure the treads matched. Should of tried a different Big O store. But I do make sure to tell everyone I speak to never use them. I will continue to spread the news on how horrible this store is.

Fast service.