Big O Tires

terrible experience....waiting another few hours at the Federal location to fix the job that was done at the Alameda and Union location. I will not be coming back in the future and will inform others to stay away as well.

My daughter referred me to Big O and I was so glad she did. The crew there made me feel so welcomed, the wait time was reasonable and they did a great job on my vehicle. I originally went for tires but ended up having another job done on my car, they were honest about it and explained everything in terms I could understand. I will now be taking my car there for oil changes as well in the future. Thank you Big O for making my experience a great one. Your whole crew deserves thumbs up.

Gave me back my rims with a nail in 1 of the tires. Any mention of it? Offer to patch? Nothing. Never going back.

I worked with Brian Becker at 320 S. Union Blvd. Lakewood,Co. I purchased (4) Big O Legacy Tour Plus Blk tires on 12/30/2016 for my Juke 2016. I had NO knowledge on buying tires, Mr. Becker was very helpful and very understanding. I would and I have highly recommend Big O Tires to my family and friends.

Bunch of incompetent employees. This store is a joke.

Professional, efficient service!

I am tired of your store not being honest and following up with me. I had a tire that were supposed to be found and secured for me. Your store took off my new tires off my truck to install mudders. They were suppose to give my new all terrains back to me. They then didn't load them in my truck. I got home to find out they weren't under my tonneau. When I went back said they gone. Why were they gone ?They then were suppose to replace my new tires with compatible tires. They only found me three used ones and have yet to find me a fourth . A year and a half has gone by. Now it is almost two years. I keeping going in and asking about it but they dont help. I have numerous cars and trucks. I have spend thousands of dollars at your store. I would have spent thousands more on the various classic cars and every day drivers I have .I am upset your store took my tires and could not replace them. Your old management was crooked and I will no longer be a customer due to this incident.

I came in on a weekday at around 9am, got in quick and got out quick

I won't be doing business with any Big O Tires ever again. My tire never came in on the truck and managers of both stores never called me back. I moved to Winter Park. Now, I have to make a special trip to frisco to pick up the tire. Waste of time and gas. To make me happy for all my troubles. To have Big O mount and balnce the winter tire for free. If you want more info on this whole situation. Call me. 9198001774. The tire is payed for Best, Dave

Appreciate their guidance on appropriate maintenance without going above and beyond on optional items. Easy to work with. Excellent communication & customer service.

The manager was curt and combative. Asked me if I was in system and said I was sometime ago. but wanted to know why I didn't return. I simply had moved away and come back. Frankly I did need to tell him my personal history. Also I had to push for information about the tires I purchased. He should have told me with out me asking. The worst experience, however, was in regards to the free alignment check. It was my understanding that they would do after the tires had been mounted and on the car (about noon_. They said that since I had nothing to do to check with them at about 1:30 to work me in for a check. I called at 1:20 and asked if they could do the 1:30 time mentioned previously. The manager said if I could there in ten minutes they would leave the space open for the alignment check. I said yes and drove there in the ten minute period. I pulled up to the bay with the alignment devices and rack and started to pull in when one of the staff told me to pull away since he was bringing in another car! This employee care that I had this time slot slated for my car. He insisted I pull away. I went inside and told the manager and assistant manager what took place. They said it would only be about 10 minutes. I stayed stupidly and waited the 10 minutes. it soon became 20 minutes and no update. I went down to the alignment bay and saw the same car in there that pulled in. I asked why was I told to come back at a predetermined time only to be preempted by a different customer. They said hold on for another 10 minutes. I have already done and with more time. I asked for my key and I left. I also observed that this same manager was a smart aleck with other customers during the course of my stay in the waiting area. This manager needs training in customer service!! I will never return to this location and I will tell my family and friends NOT to go to this location.

Prompt, affordable service

Went once and will never ever go back there again. I also let my friends and family to not go to this location. They will lie and they treat woman like we have bo knowledge of vehicles and services.

I had four ATV tires that I bought online mounted on my existing rims. I called. They told me no appointment necessary. I showed up. They were friendly, welcoming and very helpful, unloading all the tires and wheels. They listened to my specific requests and actually made it happen! They called me about 90 minutes later.....all done. They did it right and the price was very fair. If they have any negatives, it's their cramped parking and small property. It can be tough to find a place to put your vehicle. But it's a price I'll pay. I'll be using this Big O location for my future service needs.

I had taken my vehicle there a couple times and I thought I was being treated well. The staff was nice enough. However, when they told me that I needed new shocks on my Jeep, they quoted me $1,000.00!! They told me that it was because the Jeep was lifted (2 1/2 inches) that the shocks were more expensive. I didn't feel this was right so I did some checking around and every shop I called for a price quote laughed at the quote I was given. I was told NO WAY should it cost that much. I found a shop that did all 4 shocks, with better than I had on, for $420.00 out the door. So, this got me thinking about the Brake job they had done for me a few months before for another $1,000.00....very upset to find out I was screwed on that too. Could have had the exact same thing done for around $500.00. I feel that it is because I am female that they felt they could over charge me. Fool me once....NEVER AGAIN. I will Never take my car there again, not even for an oil change.

We will continue to go back to this location. We have always received great service

Very rushed, training new staff. The trainee was much friendlier than the others. Forgot to reset my oil change light that keeps going off. I now have to make time to take back in to have sensor cleared.

Brian, and his staff were very professional and explained what my vehicle needs besides tires. I think at this point my vehicle was properly addressed with not only the tires, but the brakes and the struts. I know my wife is very happy with her vehicle.....and that makes my job a lot easier! My hat's off to the staff at Big O Tires. And I appreciate the assistance of Matt Story!!

We came for a change oil and check of the break. We've been waiting for 3 hours. They got the break check but not the change oil.very frustrating. We really miss their old mechanics!

Fantastic service!: My flat tire was fixed in less than half an hourand the service was very professional .