Big O Tires

Terrible service. I called not once but twice to set and confirm an apt to use a coupon that could only be booked via phone. At the counter they griped at me for not printing out the coupon but said they'd go ahead and do it. No one told me I needed to in either of my phone calls, in which I stated clearly I was booking an apt for that specific coupon. When they finished they told me they only had time to do a quick oil change. The coupon was sposed to be a full inspection including tire rotation and pressure among other things. They didn't do either so I'm assuming they didn't do the other stuff on the coupon. I literally only made the apt for the inspection aspect, to make sure my car was road worthy for a trip coming up. I got none of that and was made to feel like it was my fault for having the audacity to think they would've allowed me to schedule an apt after 4pm. I knew it was close to the end of the day for them, Hence why I called twice to make sure it was ok. The entire thing was a waste of time early taken off work, money, and the trip in. Not usually one to make a fuss if service isn't perfect. But I got ripped off of more than just money. I hope nothing easily fixed is wrong with my car because that was the only time I had between now and the trip to have it looked at. And to top it all off.....I decided I should go ahead and check the oil level, despite the fact a professional just changed and filled it two days ago - to find out they didn't even put enough oil in it, to fill it to the minimum level line. Thank God I just happened to get the urge to check it an hour into my 8 hour road trip. If I wouldn't have, my engine would have been toast by the end, because it slowly Burns oil.

Called from out of state to have tires put on my daughter's car and the service and professionalism was superb. She arrived and Cory continued with the customer service, the quote given is what I paid. Highly recommend!! 5 star service all the way.

I recently had my winter tires switched to all-weather tires at Big O. The next day, my low tire pressure light came on. I took it back two weeks later to have it fixed (between working full-time and having a baby it was the first chance I had to go in.) they fixed it within an hour and the light was off. The next day, it was on again. I am really frustrated that they can't get it fixed right and that I have to make the time to go in again. At this point I might take it somewhere else and get it actually fixed. I also paid $60 dollars to have my tires switched and don't feel it was worth that amount of money considering the issues I've had.

Very positive experience!

Made appointment 6 days in advance by phone. Upon arrival I had no appointment in their database. It was hand written on spreadsheet. Was told it would take 1-1 1/2 hours. Came back after 50 minutes and car had not been moved. Was told that they would get right on it. They may di good work when they work but I will not return. Car moved to garage 55 minutes after appointment time.

Drew was informative and was not condescending. I purchased the tires he suggested and am very pleased with the tires performance on the road. You offer a diverse selection of magazines which I utilized since it took time for my tires to be mounted.

Hey I work at this place and never got a raise and never got my last check if anyone plans on getting a job here I wood think twice about it management don't car about the employees only them self's that's why I left my number is owner wants too talk too me 720 206 455

Got me in and out when I was walk-in. Polite staff and attentive.

My drivers car seat was filthy, and covered in grease when I got my car back. My hubcaps were covered in dirt and grease as well. The technician was cocky and dismissive. Your billing sheet was misleading, and things that I had refused when I was in, we're still on the bill sheet when I came to pay and pick up my car. Seemed like you guys were trying to sneak in the tire insurance even though I had refused it before.

Reflected in the score

They don't help me to find coupon online.

Friendly helpful

Slowest glat fox ever, I've had flats fixed faster under fire in the desert as opposed to the 2.5 hours it takes here for 1 tire.

I called them about 7:30a.m. to see if they had the tires that fit my Expedition, I didn't know the size off the top of my head. Brian told me they have them in stock in the Big Foot AT that I wanted. I asked if I could come in about noon to have them installed. He stated that the tires had my name on them and to just come in. When I arrived Chris greeted me and I told him that I had called earlier and spoken to Brian. He knew EXACTLY what I needed and that they would get right on it. I was impressed with this after poor experiences at other tire shops!! I will recommend this Big O to all my co-workers(we all drive a lot)

Got good advice on tires but was called and told that my TPMS sensor was busted but my light wasn't on when I got there and my husband talked to Brian the manager and he argued and said it wasn't broken and tried to say they found it broken and my TPMS light wasn't on so it was malfunctioning..... BUT after I drove on it for after I drove it to work, the. home the light DID one on and my owner's manual even said once you lose a sensor it will take a few miles of driving and THEN the light warns you. So again, my light was NOT on when I dropped it off....and when I got the call that is was broken and was going to be charged for it I knew something wasn't right. It's my husband's car so I alerted him and he went there only to be argued with and made to go to our dealership who recently replaced a different sensor and verified all sensors responded after fixing. We felt lied to. If Brian was being honest then I feel one of his mechanics was not and tried to cover it up. Either way, something sketchey happened and I won't be returning.

Brian was friendly and took great care of my car.

I merely went in to get two leaking Big O tires repaired. When I left, my right CV joint was making horrendous racket. I've come to realize that one of your "mechanics" made the rookie mistake of jacking up the car using the CV axle rather than a proper lifting point on the car. So, either your mechanics are too ignorant to know where to properly place a jack or worse, they are trained and don't care enough about a customer's vehicle to lift it properly. I will NEVER return to a Big O store as the quality of service at every location I've been to has dropped off significantly in the past year or so. This latest event takes the cake!!

Great experience! Very professional and excellent customer service! Highly recommended.

Came in at lunch hour - had discovered that my rear passenger tire was flat, just needed a patch. Was greeted well and assured that my issue would be addressed and would receive a call upon completion. Shared that I worked nearby and would walk back over after work. 5 plus hours later, not having received a call, I walked back over. It was 5:35 when I walked in - the place was a mess, papers everywhere, no staff, phone ringing - I waited patiently for a staff member to come out who first took a call, then acknowledged me. I gave my name and make/model of car I was picking up. He couldn't find the ticket or keys, then when into the garage to inquire - came back to inform me the car hadn't been touched, nothing done and no apology or explanation. I requested my car be brought out to me and left - will never go to a BIG O Tire again. BIG O Sloppy mess of a business.

Friendly fast service.