Big O Tires

Rep did not recommend a new tire, he did not rotate tires either, when I asked him why didn't he rotate his response was one tire was bald. And I stated so you not going to change any of the tires or say anything about me purchasing a new one? He was standoffish and was not very pleasant. He needs to be TRAINED in customer service and his job obviously.

They car my car in and out in two hours. They did everything they said they would. Fast and friendly service with a smile. Will come back over and over.

charging $25 for "shop supplies" is outrageous. Just another way to scam money out of their customers. Will not be going back again to these people anytime soon. Too many other choices.

Very nice customer service and friendly

Workers standing around while customer's wait. Suppose to do a 22 point inspection on your car but did not do.

I will continue to come back for all my maintenance meeds

The one major issue I had, and still have pending; I was charged and paid $80 for a tire rotation and balance, and they didn't complete either. They replaced a tire rod and the wheel alignment was excellent, but not crediting me immediately for the $80 of non work, when I pointed it out right after paying the $566 bill is unacceptable!! I am still waiting for a credit, they said 5 to 10 days from corporate, now up to a month or longer for $80 credit. To be fair, they offered next day service with a oil change, but it was Monday and I was unable. Please help! Respectfully, Jesse Herrera 702-372-5855

I took my Blazer in for an A/C repair estimate. The staff were very friendly and knowledgeable. I had made an appointment online, and the manager, Tom assigned someone to look at my issue almost immediately. I was given detailed information on what was needed and pricing, and decided to have the work done that same day. I was out in less than 2 hours with freezing cold A/C and the mechanics explained everything that they were doing without being condescending. I will definitely be going back for all of my future automotive needs, and thank all the crew (John, Alex, Tom, Dave) for making this a pleasant experience.

Too expensive for an oil change and air filter change.

I had called down and spoke with Rich, he was awesome, I bought a set of tires for my car. Two weeks later my girlfriends car was shaking when she was driving I took it in and Rich helped me again he helped me out and I got 2 tires for her car. I really appreciate his customer service, when I left the second time I left my water bottle behind and Rich called me to let me know I left it at the store. That's going above and beyond, I will definitely be coming back to your guys store! Thanks

The coupon said with oil change you'll get a complementary tire rotation I didn't receive it.

Rodney and his staff were excellent in the service they provided for my toyhauler. Wouldn't go anywhere else. Scott S

Everyone was very nice and helpful. I felt very comfortable.

David was a warm welcome and very professional. Alex worked on my tire today, out of all the bigOtires I've been to this has been the fastest and most efficient service I've gotten! Thanks guys, you're awesome!

Not inform that a part was not in stock. I was told that service will take about 2 hours. My appointment was at 8:00 am. did not leave until 12:30

Replace two tires got good prices and quick 30 minute turn around.

New tires took longer to change than promised. Ended up paying $100 upgrade on "toe in" problem I thought was covered with new tires. The additional charge made the total price higher than Pep Boys. The up-charge was not mentioned until "after" the new tires were installed. Disappointed in the way it was handled, but too late to disagree.

Mike was a big help for me. I needed my front rotors and brake pads put on my Nissan Sentra. They gave me a good price and competed the work a lot quicker than I had anticipated.

This is the second time I have had service with your store. The mechanic's need to be cleaner when they handle the customers car. The first time I bought it to them they lost my key to wheel's and manager had to compensate me with other service in oil changes. They also left my chrome wheels a mess with dirt (grease). I bought cars in and they left grease on car door handles and did not close the hood on second car. I know that a car has a safety latch on it but what if it did not work.

Had a blow out Sunday morning on my way from home they were a big help with getting me tired and taking care of it all! Thank you!