Big O Tires

That was some of the best help I've had when getting work done on my vehicle. I was met in the parking lot by a representative ready to help me with my nearly bald tires. He helped find the right options and didn't try to get me to by a more expensive option like the last time I got the tires changed (not at a Big O). The new building was pleasant, the service was great. I had new tires installed and the alignment checked in less than an hour. I have already recommended this location to friends and family.

As a return customer I always get a great welcoming and the associates are always friendly.

Went in to get a set of Michelin highway tires for my pickup. Erin was excellent. She got tires ordered and most importantly called me when they came in. Was there about 1 hour. Service was fast. Love my new tires.

The sales associate and service personnel repaired my tire so I did not have to buy a new one. The service completely in a timely manner.

I usually am hesitant to go to any Big Os from prior experiences, but going to this new Big O changed my mind for Las Cruces locations. The staff members were friendly and the Supervisor was very patient as it was obvious he was training new countermen.

I scheduled my appointment online. I didn’t have to make a payment or anything like with other tire places. When I arrived, the staff was super nice and explained the process. Even after they had my truck, they talked with me while I waited on my ride. The tire replacement and alignment was super fast. They called when it was finished and took the time to talk with me about the service well after. Every single person there was super friendly (I interacted with five separate employees and all were equally helpful and courteous).

Once again, superb customer service.

The representatives I worked with were friendly and even looked to see if there were any discounts I could use which there was a mail in rebate

I brought the car in knowing it needed an alignment due to an accident. The staff took great care of the situation, including drying out the key so the car would start - the key was accidently dropped in the commode.

Everything was completed fairly quick.

The guys at this store have always been very helpful and friendly during my visits, they were gracious enough to take my car (for an oil change and tire rotation) even though they were extremely busy, I received excellent service!

I scheduled an appointment but needed to move it up a day early due to work travel. The staff accommodated my needs and helped me out that morning. Friendly, fast and paid less than expected. Visit this location you won’t be let down

I called about wait time for a balance. They said, 'we work you in right away!' This place is my new tire store. Forever. And they do repair. I was in and out in like 6 minutes.

The staff is exceptional! Very knowledgeable and friendly every time I go there! Always feel they give good, honest advise too. Makes me trust getting other services besides tires.

As I came in to get a wheel alignment, there was no need to offer a free alignment check. I knew the alignment was needed. The attendant, Joseph, was very friendly and helpful. He made the entire experience very satisfactory.

Very satisfying with dealing with staff at this location. They take care of all your car needs in a timely manner.

Came from out of town, during our drive to las cruces we got a flat tire. When we arrived at BigO, i was immediately greeted at my car, something i have never had before at a tire shop. The guy was extremely friendly, listened to my story and what we needed with 100% attention. After i decided to get all 4 replaced, however you guys didnt have my tire in stock. Your employee offered to call the oother stores around the area and see if he could find them. I ended up just going with the ones y'all had. This was the best experience i've ever had at a tire store. The non-pushy, customer friendly, and helpful service makes me wish we had a BigO where i live. 10/10

The store manager, Kevin Miller, was extremely helpful, going above and beyond what I would consider typical/normal. The situation was both unusual and complex and Kevin worked through it with a cheerful and kind attitude. He also saved me money on a necessary “outside of Big O” parts purchase. This was not the first time that Kevin provided me with very helpful service above and beyond the norm. I am VERY happy with Big O!

I was pleased that there are places that one can go and still feel appreciated as a customer. I want to thank all that were involved in my experience at Big O. I think I found a new tire service place for my family.

Very nice customer service, they are always so attentive of their work. They make sure you understand.