Big O Tires

I went in for a full service oil change and also I had a ticket for a free balance and rotation, I was watching the whole time to the bay window and I am pretty sure that my tires were rotated they were just never put on the balancing machine. I understand if the coupon is out there and a lot of people come through with the 'need" for a tire balance and rotation but what I witnessed was a quick lift the tires removed and rotated but not once did I catch him putting any of them tires on the balancing machine which was one of my primary things to get done since I was having some driving issues with my vehicle. All in all my van drives fine and I'm just happy that you get the rotation in the oil change done but people coming in with coupons for specifics and those specifics aren't met just Please be aware that your customer base is watching through the bay window , judging your performance, and your professionalism ,and your quality of work for future reference.

Manager was friendly, wrote comments as we talked about the car services, explained when a new issue was discovered and performed that new service also.

Like the fact that after returning home and letting the engine cool the oil was exactly on the full mark. Computer/printer issue: Had to return the next day to pick up print-out of service performed and charges.

Manager and techs extremely qualified....

Great service, they went the extra mile to do the job the same day even through I came in late in the afternoon! I had a four wheel alignment done, and I really like how they wrote down the original measurements, and then wrote down what the new corrected measurements were. Very professional.

Quick turn around

The service and staf were great. I love that aspect, however 1 hour and 45 minutes for an oil change and tire rotation is a bit much, especially as I had made an appointment in order to save time. I will go back but will plan on leaving vehicle and coming back for it.

I love Big O, I always seem to have issues with my tires and every location I have gone to are friendly and quick to get me in.

I was told my tires were rotated, but they were put back on the same as before

Very professional and reliable staff.

I keep coming back because of the excellent customer service.

Friendly, fast, competent, listened.

Quickly Greeted. Truck quickly serviced, Gotten back on the road quickly too.

Great communication with service personnel Completed as promised Availability parts as promised

Great friendly team. Longer wait than expected with an appointment, all well.

good prices and highly qualified and friendly staff.

Everyone was very friendly & helpful. However, they didn't reset my change oil light & I had to go back again for them to do so.

Joe and his staff are extremely nice, and accommodating I never feel like they push any unnecessary parts or sales. Good honest guys. I love it there and go there for any of my car needs.

I have been to this location a couple of times. Always very clean. Staff was friendly. I will continue to get my vehicle maintenance done here.

It was anticipated that the service would take at least two hours. It took less than one. And there was no charge. Amazing!