Big O Tires

I would have liked an alignment check but couldn’t wait.

The tire pressure is not right when I pick up the truck.

It took a bit longer than I would have liked. There’s no appointments to schedule.

They forgot to check the alignment, however, when I asked about it, they said they forgot, they got it up on the rack within 30 mins and then offered me a $20 credit for the hassle, which I really appreciated.

Mark was great. Walked out to my car and answered my questions. However, and this has happened a few times, the person performing the service did not read what Mark wrote.

Had summer tires on rims Put on. I was not charged at my visit but my daughter was charged when she came in a few days later. Inconsistent. I think your new policy is to charge a $20 fee, which is still reasonable. In the past it was free

The price was not clearly defined. I asked for the car checkup deal which usually runs between 40 and $50. The gentleman assisting me was newer so the other gentleman visiting believe he was a corporate manager said $20 to which I replied that's amazing thank you. However when I was wrong up the price was $79 and the corporate district manager was not available. So thinking I was getting a $20 oil change to be hit with an $80 bill after wanting to pay 40 or $50 was a huge shock. During my tire buying experience I found that David the store manager, was not interested in helping me out with a deal on tires. I have been a customer of theirs for the 12 years I lived in Snowmass prior to moving to Park City in 2015 and continued to work with Big o tires in Murray Utah outside of Park City. I have nothing but praise to say for Murray Utah's Big o tires however returning here was not nearly the same as the level of friendliness and neighborly assistance went. I have given high scores on everything because I don't feel that surveys are a good way to show what a store is about the written sectiol.

Price was quoted at 300 per tire, they were much higher than that

I made an appointment online. When I arrived there was no appointment scheduled. I was told they don't use the online appt. option. So we were given the choice to wait 30 to 45 min. to have our service done. We agreed, & went for a walk. Today I received a confirmation for my appt. for yesterday. (?) Please update your online info about this misunderstanding.

Called ahead. David said bring car in for oil change. I asked him if I would be done in a reasonable timeframe and he affirmed my request. I arrived at approx, 11;30 am and the car was ready 2 hours later. You would have had a higher rating if they would have said looks like it will take 2 hours vs what I was told. I like bring my car for work to you but how can we overcome the 2 hour wait for a simple oil change?