Big O Tires

I love how honest the employees are. I always trust this location for all my service needs. I did ask for an alignment check as well as an oil change, but the alignment check didn't happen. I had to go out of my way to being the car back the next day to get the alignment. But it was just an over site and this location does a great job so I will still bring my car there.

service tech damaged leather driver sear with deep scratch from tool pouch. tires were placed in dirty wet bags from rolling on dirty wet floor then placed inside vehicle , AUDI S-5, spreading wet dirt and mud in interior. manager was not apologetic or helpful.

Have your staff do you what is requested of them, and communicate that in a timely manner. Be concerned with the safety of your customers.

Super unfriendly and rude.

I found it frustrating that the tools taken from my trunk to remove my tires were not put back in their place. They were just thrown in the back and could have easily been lost or misplaced. I was also disgusted that my steering wheel, interior door handle, and shifter knob were sticky and filthy. The estimated time to complete my tire change was 1.5 hours but it wasn't ready for 3+ hours. I'm not normally one to complain, but thought I should share. Also, my boyfriend had the exact same experience a few weeks ago and he also asked for an oil change that they never got to even though they had his car the entire day.

Received discount flyers in the mail but sales said there were no discounts available for my purchase of a new set of tires

There was an advertised half off coupon that could have been applied, but they charged me double. If there are active coupons / discounts they should offer it to the customer.

The total price was never discussed. When called to pick up my car with new tires 4 hours later, I asked about the $32.00 Nitrogen charge, and was told that it's standard service now. I would prefer air for no charge next time. I got home and reviewed the receipt, and noticed a $26.00 charge for a tire disposal fee, which isn't relevant to me as I kept the old tires. Lastly, a charge for $142.80 was assessed for a tire protection plan which was never discussed. The extra charges totaled $200.80. I understand the store is very busy this time of year with winter tire changeouts, and before being asked for a quick signature, the time should be spent going over the invoice with the customer. These items definitely would have been discussed at the time. Honestly, this doesn't instill future trust in Big O as a long time customer. Anything else I should know about? Was the work done correctly?

When nearly home I checked the dashboard tire pressure. Although they should all have been 35 lbs, one in front was 38, another in back was 38, one was 40 and the other 44. With not tire gauge, it took me a while to keep letting a little out until I got them all even at 35. Pressure in tires that were just put on seems pretty basic.

Newly mounted brand new tires, 2 were 5+ psi over the tire’s Max PSI, 2 were 5-10 psi under vehicles sensor threshold pressure. Had to bleed 2 tires and add air to 2 tires. Amateur hour.