
By Mark W | 12/7/2020
The last couple of times that I had my winter & summer wheels switched out ; they did not mark the tires for the location that they came off of the vehicle. [the tire sets were already mounted on rims] this I did not realize until I got back to my storage. also I was not asked if I wanted to have the balance checked on the wheels that I was putting on the vehicle.

By Valley Cutomer | 10/24/2020
Every time I take my car in I have to take it back for something not correct or done incorrectly during the service. It has become very frustrating.

By Zg lucas | 8/29/2020
I asked for a check on a leaking tire. Tires we’re rotated but I don’t think the leaking tire was fixed as the pressure was down 10 lbs in a couple days. It’s not easy for me to get the truck in for service . Now I have to keep filling the tire until I can return for the repair.

By Angry Lily | 10/29/2024
It took 4 hours with the scheduled appointment, even after checking in multiple times with the owner of the shop. I wouldn’t wish this on my worst enemy, I got hangry.

By Dissatisfied | 5/8/2024
Mistake after mistake. Costs me extra $$$

By jim | 9/6/2023
vehicle had free alignment check up because rear tires were wearing out faster than fron tires estimate was sent by Big O that vehicle needed $3000 in parts and labor to do alignment I had another auto repair company inspect the vehicle and parts that Big O estimate said needed replacement Only $20 in parts were found to be needing replacement, not $3000

By Volha Kharkhal | 6/27/2023
Whoever worked there should be more friendly and customer oriented,not a jerk. No warranty no nothing, no explanation. Receipt was printed for good 20 minutes.... can't answer questions. I was in need and had no choice, other way I will never use or recommended company to anybody. It's better to pay in aspen and deal with nicer people. Can't say anything about tires so far, but overroll - no thank u.

By Doug G | 5/31/2023
Refund the difference between the price quote and actual fees. BAIT and SWITCH

By Rob | 4/17/2023
Brought my car in to have my snow tires removed and summer tires put on and balanced. Took the car and it immediately started pulling to the left when it wasn’t prior to the change over. Brought back and they did a wheel alignment, found the car was ever so slightly out of alignment. Took car and now it was shaking at highway speed. Manager said there was nothing wrong with the balance. I know better. Took to another reliable service center who said the wheels were out of balance, they fixed the issue and it runs fine, charged me less then Big O did.

By Ms Murphy | 12/13/2022
If you truly care about your customers, you’ll personally contact me as this isn’t sufficient space to describe my experience