Big O Tires

No communication among staff. Highly unorganized and generally incompetent. I have been a customer of Big O for over twenty years, servicing multiple vehicles. I rather drive to Denver than ever deal with the frustration of this very sad operation

I took a tire in to be repaired, for a 3rd time. I explained to the associate that it had a plug thanks asked that it be double checked to see if it needed to be replaced due to the multiple repairs to the same issue. I dropped the tire off in Tuesday and did not hear back as promised I checked Wednesday and I was told they would call me back in 15 minutes. I again I did not hear back from them. On Thursday I spoke with Patrick, it think was his name and he was able to help resolve the issue and called me as promised. The tired ended up being replaced and I was told the tire would be ordered and at the store by 9:00 am on Friday no went to the shop at 4:30 that afternoon and the tire has still not been mounted and balanced. In fact, my tire was still outside where I had seen it on Wednesday and Thursday. The tire was finally ready at 5:30 pm. A bit frustrating it took nearly a week to get fixed and when I stopped by Friday afternoon all of the associates were out back smoking.